O'Reilly Auto Parts — Local services in St. Anthony

Apparently, basic communication or the ability to simply say you don't know the answer. Is not required to work at this establishment. While it shouldn't be expected that they know. All the answers to whatever questions you have about your vehicle. They should at least be able to point in the direction of where you can find it or to be able to simply say they don't know.

Rather than staring off into space, mumbling to themselves or aggressively drumming their fingers onto the countertop.

The whole exchange feels like they're actively wasteing your time and not reaching a resolution to the question.

It also makes you not want to come back in there again and go...

My mother and brother my mom's battery up there to charge and then when she went up there to pick up her battery that was up there charging that you said that it was a bad battery. When she went up there to pick it up she asked him to look it up under the warranty he refused to look up the account he gave her nothing but issues very disrespectful very rude. The store has the worst customer service. Complained and told her that they were about to close and that he couldn't help her so she proceeded to ask him if he could please bring it out to her car he put it in a grocery cart and pushed it...

I came in to get a battery tested and it was bad so I bought a new battery today. I had one of the guys install it for me, as he was doing it I was watching and he was tightening the bolt down using 2 hands like he didn’t even know his left from his right… righty tighty lefty loosey dude… I didn’t want to say anything cause I figured maybe he knew what he was doing but apparently not and I ended up leaving with missing bolts and nuts and an unsecured battery I kid you not they literally said “well that’s how it came”… don’t let these guys touch your car they are...