Heinz Brothers Greenhouse Garden Center — Local services in St. Charles

Although I have shopped at this greenhouse many times in the past, I will not be returning. I do not appreciate the attitude that I got from the short women with dark hair and grey roots. In am well aware of your strict MASK policy. However, it was hot in the greenhouse and I needed to pull down my mask for a few minutes just to breath and to try and stop the skin irritation that the humidity was causing with wearing this mask. This woman approached me to inform me that I am on private property and am required to wear the mask on the property. She was very rude with her body language and tone in her voice. I put the mask back on, and then she tells me ‘ there’s the door you can leave’. I never was even confrontational with her. I didn’t even say word. I would have just left but I had a cart full of plants and it would have been a complete wast of my time. I did not purchase all the items that I initially was going to and I did not continue to shop. I put more than half of the plants back and decided to get in line and leave. I understand that you have the mask policy, however you don’t have to be rude about it, there are polite ways of saying things to your customers. Also while in the greenhouse I noticed another employee taking a mask break. We are not supposed to be touching are face in public. If you really want to make sure your customers and employees are safe then maybe you should take that into consideration. Not everyone can wear a mask without it causing irritation, breathing issues, or anxiety. I have spent a lot of money at your place and will not be returning. I also have many friends that are customers of yours and they also will be taking their business elsewhere. I’m sure if this woman or any of your other employees continue to treat customers like this, then you will continue to...

Heinz Brothers' is a local treasure for sure and a place that has all of your garden needs, wishes and wants. If you go, be sure to wear your walking shoes because there's so much to see here. The plants are lovely and healthy. Any specimen we've purchased has lasted a long time. I mostly buy the potted baskets, as I have very small balcony garden. Even though, a trip to HB makes me want to have a house with a giant garden. We have gone back time and time again and bought solar lanterns, a small fountain and even a charming wind chime, as well as plants for both inside and out. I'm especially fond of their statuary section.

The staff is knowledgeable and helpful and if you just want to browse, they'll wish you a good time and tell you to enjoy. The last time we were there it was during a terrific heat wave and the staff handed out cold bottles of water. Also, pro-tip, if you're sensitive to heat, go in the morning as in the inside of the greenhouses get a little warmish...

Very nice and very large place to go for your plant and landscaping needs and they have a very large selection of plants. and the few staff we encountered were quite friendly to deal with. We drove an hour from Plainfield to come here for a very specific and not cheap plant, the Firefly Petunia. It was a bit cramped inside and most stock was jammed on vertical multi level carts but not really a big deal. They did have what we came for in stock as we previously called ahead to be sure. Parking was a bit of a mess as we went on a Saturday and parked a few blocks away in the residential area. It was a beautiful day for the minor walk so all was good. The only disappointing thing about the visit was that after spending over $40.00 for a single small plant; they were out of their care guides. "We can't print them out online," we were cheerfully told. Guess what? For over 40 bucks for a small plant, so can you... Thus 4...