Hi-Score Video Games — Local services in St. Cloud

I will not be doing business with this location.

After being a casual customer of this chain for years, I was very surprised at the treatment received. Most of the time, I'm able to go in and purchase games at a decent price. During one visit, a deal was offered that I couldn't afford at the time. Over the course of the next few months, the store manager prompted me about the deal.

When I was ready to pull the trigger, I was told that the deal was never offered. What really upset me most was being told that I was wrong about the deal and that the store would never offer it. So, this location took a long-term customer, told the customer to their face that they're a liar. Then damaged a relationship.

Having been personally burned by the manager of this location, I do not intend to return. Even after the franchise owner offered the deal anyway, the damage was done. It's a...

I went in to purchase a couple gaming controllers for my Autistic child and the staff there refused service and told me to leave because I had his support animal with. He told me that the animals weren't allowed both in the store and the mall.

I called the mall and they said that service animals are allowed but they don't require the service tags on the animal.

I called another location to ask what the policy was and was told that they didn't mind animals in store.

Again with my son being Autistic and getting kicked out has cause him to be depressed and been crying for the last 30 minutes. To me this is discrimination just because he has a support animal, which was on a lease and acting calming along with...

Very overpriced. Employee must have assumed I was an idiot because he tried to sell me a Wii mini as the “latest model Wii” for 80 bucks more than the regular Wii?? Which was already overpriced to begin with. Asked about n64 stuff, expansion pak specifically and was told in a condescending tone that only 3 games use it, well guess what! The game I was interested in purchasing uses it. Settled on buying a wii nunchuck, asked if it was refurbished and was, again, rudely answered with “it’s guaranteed to work” which was not an answer to my question. Every time I go here somebody is rude to me. It’s 2024 you’d think they understand that women can know about...