Riddle's Jewelry - St. Cloud — Local services in St. Cloud

This place is terrible! I have 2 rings that had one prong on each that were catching on fabric and snagging clothing. One ring was purchased at Riddles Jewelers located in the Crossroads Mall in St Cloud MN and the other was my wedding ring purchased elsewhere. The chocolate diamond ring purchased at Riddles is under warranty as long as I have it examined every six months in their store. When I took it in to that store to request they fix the prong on that ring the clerk named Jean was very pleasant and helpful as usual. Honestly she is great! She told me she could have my wedding ring fixed along with the chocolate one and it would only cost me $30 to have it done so I decided to leave both rings with them. They used to have an employee that did the work on rings directly in their store which was wonderful and they always did a good job on them. This time they did not have an employee in their store and they needed to send the rings out for repair. When I went back to pick up the rings 3 weeks later, the wedding ring did not fit the same as it did when I dropped it off. It was made smaller (looks like gold was taken out of the under side of the ring also and made narrower. gold stollen) and both rings still snag fabrics. The manager, Julia, told me the rings were sent to Riddles Jewelers in Lincoln Nebraska for the work to be done on them. I was very upset. She said she has an employee in classes at this time to do work like this directly in their store like they used to do but his class will not be completed until sometime this fall so she will not be able to help me with the rings until then.

I had a similar situation happen with Kay Jewelers also located in this same Crossroads Mall in St Cloud a few years ago . They also stole gold from my ring and did not fix the prong that was requested to be fixed. When I asked to speak to the manager, Randi about it he was extremely rude But he did send my ring back in to remade the original size and I told him I wanted the gold replaced that was stolen. They had my ring more than seven weeks and when they finally got it back to me they actually cut the shank on my wedding ring off and replaced it with cheaper gold and so horrible looking and crooked that I could not wear it. That too was to only have a prong repaired. The manager, Randy, in there was so absolutely rude and never helped me at all. I took it to three other privately owned jewelers to see what could be done for it and all three jewelers told me the ring was ruined and could not be fixed. They also said it was only a matter of time before the diamonds fall out. That’s when one of the Jewelers took it in as trade toward the purchase of this ring I am wearing now that Riddles worked on.

I have heard that things like this happen a lot at Jewelers located in shopping malls and in my experience this is ABSOLUTELY TRUE! If you value your loved one and your money, I advise you go to a privately owned jewelry store for any and all purchases. Save yourself a lot...

I got a ring last year for Valentine's Day and there were diamonds that were missing a day after I got the ring. I got it fixed probably 3 times over the span of 11 months then two and a half weeks ago I brought he ring back in due to missing diamonds. When I dropped it off I was told it would take a week for it to be repaired. A week later I went in to pick up my ring and they were shuffling around like they couldn't ring my ring then I was told it wasn't ready yet. I was upset as I was told a week and they hadn't had it repaired yet. Then another week goes by (so two weeks later) and I got a call saying the ring was ready. Today I went to pick it up and 5 minutes after I picked it up I'm looking it over and there's 3 missing diamonds. Either the diamonds weren't put in right and they fell out within 5 minutes or my ring wasn't even repaired in the first place. I am super upset about this. Is my ring complete junk or are the proper repairs not being made? I'm tired of bringing in my ring and not being able to wear it for weeks at a time. I already told my boyfriend if he is planning on buying another ring not to buy another one here. If you don't want to be going in several times for repairs, waiting weeks for repairs to be done, then getting back a ring that isn't even repaired I do not recommend buying here. I looked through a few different reviews and I see others have had good experiences so maybe my ring is a flop. I don't know but I am far from satisfied...

Horrible! My husband bought me a necklace for my birthday. Since March (7months), I have been back to the store 5 times to fix the chain. The 5th time, they finally apologized and offered to replace the chain for free, otherwise they would have charged me for the chain. The chain they put on the necklace was completely different and about 2 inches longer! It looked horrible. My husband picked it up and didn't look at it nor did they suggest to look in the bag for approval. Again, another trip to the mall (35 mintues from my home and I hate the busy mall) which concluded with no apologies! They said they would replace the chain with a similar design this time. I will never ever go back or recommend this jewelry store. I understand my husband didn't spend $1000 but you would think/hope when you spend $125 on a necklace, you get good customer service with an apology.

Beyond frustrated!! Drove to the mall yet again to pick up my necklace which they couldn't find because apparently someone doesn't know how to do their job. After searching multiple places, they found my necklace. They also don't know how to measure since the necklace is too damn long. The gentleman that helped me tonight was at least kind and apologetic, that was a 1st. I just want my damn money back or to be reimbursed for driving 30 miles 7 times in a few months for repairs.

Save yourself the frustration and disappointment and...