SWC Office — Local services in Stamford

I spent about $12,000.00 on office furniture with Sean Marion at SWC. The planning was good except for one area in my office where the planned bookcases did not fit as expected. There was a credit for this which was not applied until I pointed it out. No post-installation instructions were given regarding the care and maintenance of the units and this is still wanting despite pointing this out. Shortly after installation, a wall unit collapsed damaging several items including a printer and the base unit under it as well as the wall. SWC reinstalled it promptly even though it happened on a Saturday and they returned and reinstalled the other two wall units to ensure there was no repeat of the first mishap. When I asked for the replacement cost of the damaged items, they directed me to my insurance company. Total cost was $920.00. I have a $5000.00 deductible. I then referred the matter back to SWC who now told me that it was my fault for overloading the unit. If this was their position they should have said so from the get-go. No directions were given as to the load to be tolerated by the overhead unit. I expected that the wall unit should be able to accommodate heavy binders which is, after all, its purpose. This was a simple problem and entirely the fault of SWC who could have made it right by reimbursing me for the damage and kept me as a happy customer. Alex Goldblum, the chairman states that “Alex has built and grown several business under the same basic premise...take care of the customer.” That clearly only applies to hypothetical customers, not actual real-world ones like myself. I have since replaced the printer at my own cost and disposed of the broken items. There is more than one professional office furniture supplier in the area, and I see no reason why anyone would use SWC given their attitude and after-market treatment. I would certainly not treat my own clients in...

I can't say enough great things about SWC. From the moment we interviewed them, their professionalism and customer service support, was nothing short of perfect. With all the work and circumstances surrounding an office build-out project, we get hit with a pandemic and everything shuts down. You would think this is cause to have things fall through the cracks. Nope, not with SWC. They didn't miss a beat. Stayed in touch, held themselves accountable and have continued to support the project, long after it is over. Stellar company, with a stellar staff. I would highly recommend them to any professional company/individual who is looking for top...

We were extremely happy with the Sales and Customer Service Team at SWC. They were very efficient and prompt in responding to our questions and any concerns we had during this process. Although our order was slightly delayed in arriving due to COVID19, they still managed to have our desks and credenzas delivered and assembled in a reasonable amount of time. Overall, the we had an excellent experience and our offices look fantastic. We would highly recommend...