DoubleTree by Hilton Stamford — Hotel in Stamford

I had an extended, business stay at this property in the summer of 2024. Let me start with the staff. They were very friendly and accommodating from the front desk to the restaurant to the barista. The lobby is attractive and spacious. But...

As others have indicated, the rooms need major help. That being said, I did find the bed to be comfortable however, I also experienced some skin bites during my stay. I do not know if I can attribute that to the room, but they appeared in the morning when I got out of bed as opposed to after I had been at work or exercising outdoors. I did NOT see bugs or gnats in the room.

I was in a "Pure 'Something'" room on the 8th floor. The first thing I noticed when I walked in the room was the general dampness from humidity (it was very humid outside for several days during my stay) followed by a faint undertone of aged carpet smell...which made me suspicious as to why my room had a whole room air filter in it. The room was large but not well appointed. The TV struggled to hold its signal throughout the day (DirectTV or a similar satellite service on a likely 10ish year-old LG non-smart flatscreen) and the guide did not match the channels correctly. The basic remote would not let me change inputs, consequently I could not connect my own streaming device which was frustrating given how frequently the tv signal dropped. I am not sure the easy chair had the right cushions on it, but regardless, it wasn't very comfortable to begin with and there was no "end table" or anything to use with it. The desk chair was peeling and the desk itself was right at the foot of the bed--awkward if you get up in the dark of the night for the bathroom. Plus, my dresser (attached to the desk) had drawers that had a tendency to not close all the way and roll back open if you did not slam them. Also worth noting, the 8th floor had a portable, temporary a/c unit cooling the hallways outside the elevator that looked like it may be more permanent than temporary. Regardless, it was there for all 20 days of my stay.

The bathroom itself was large, but like the rest of the furniture, was fairly beaten up. The shower was likely tiled within the last 10 years but even with allowing staff to service my room every 3-4 days, I still saw some pink and black mildew growing in the shower and possibly on the curtain during my 20-day stay.

All the doors are pretty noisy when they slam shut down the hallway. Additionally, my door had fairly significant gaps around it to let hallway light into the room at night. Fortunately, the train that runs along the southeast side of the property isn't too noticeable on the 8th floor--but the seagulls can get loud at various points of the day. [I accept Hilton cannot control trains and seagulls but consider asking for the south or west side of the hotel if you are a light sleeper.]

This part of Stamford is undergoing gentrification but for now, there isn't really anything within less than a mile to walk to. The walk to the new apartments/condos in the Harbor Point (water) area is a reasonable...and seemed safe during the day...30ish minutes. I found a nice craft beer pub (Third Place) about .8 miles away and walking to Kosciusko Park and back is a pleasant 4 miles r/t. Lots of the area, though, is still kind of suspicious. Stick to "downtown Stamford" (~2 miles) for your restaurants and Target store. This hotel is very convenient to the Stamford train station if commuting by train to the city is something you need to do.

Overall, a lot of effort needs to go into remodeling the rooms--not just to modernize the look, but to "deep clean" them as well. The rooms do not live up to Hilton standards, however, the staff and lobby do embody the customer care you expect at a Hilton. I hope this review does not reflect negatively on the service staff as again, I found them pleasant and helpful, but management/ownership needs to look more closely at the rooms as this is where the bulk of us spend our...

First impressions set the tone and mood. Front desk agent (official title🤷🏾‍♀️), by the name of Erica, displayed exemplary customer service from the start of check-in throughout our stay whenever called upon. Briana and Aly, thank you for your assistance as well, the smiles and pleasant greetings never went unnoticed.

Other important staff that left a positive impression each day of our stay. Beginning with the gentleman outside upon our arrival and departures. Thanks for continued patience and understanding of your customers/clients from the time of drive up, check-in and unload of luggage or other items.

Food and beverage: Hands down, the crew made my mother and me feel welcome. Michael was our preferred server throughout the stay due to his initial positive greeting, followed by attention to details based our meal preferences and needs. This gentleman, too, displays exemplary customer service.

While, we did not interact much with Sharon, a food and beverage crew-member, she was observed to be an attentive listener with a strong and positive voice that commanded attention. She greeted guests of all ages with kindness and made you want to visit the food and beverage areas daily.

Room: We did not require room service outside of towels and tubes of lotion for which Danielle, the room keeper, was very approachable and willing to provide. There were areas within the room that were quite unpleasant (pictures and video were taken by me). I always conduct a complete inspection of the room before unpacking, beginning with the beds and bathroom. Immediately, I was disgusted with the down comforter that was badly stained with feathers coming from it and on the sheet. Surely, the comforter should have been discarded and never grace another bed. Immediately, the front desk was called, speaking with Erica, who had a housekeeper to bring a replacement within 10 minutes. The elderly gentleman that provided the replacement comforter was pleasant. Next, the room drapes contained NUMEROUS medium to large spots all over them. The black table lamp’s exterior wrapping was peeling off. Only one bulb was operating the table lamp between the two queen beds. Two of the three brown dresser drawers did not close completely. Items in the bathroom that need attention include the loose bathtub faucet; and a plumber to address the sound that occurs when water is ran and it drains. It sounds like a clogged drain in the sink and tub.

The question of would I stay again at the Hilton located at 1 First Stamford Place, in Stamford CT? Answer: Absolutely, due to the customer service and friendliness of the staff, the location and the exquisite hotel lobby with the beautiful skyline perfect for reading, entertaining or simply relaxing.

I trust the room concerns would be addressed.

Respectfully submitted, Hilton Honors...

BAD CHOICE FOR PROFESSIONAL EVENTS/STAYS

POTENTIALLY UNSAFE DUE TO HOTEL CONDITION

Attended and stayed in this hotel for a conference around mid June. Since then I've been attempting to see a resolution for goods and revenue lost by the hotel. Over $150 worth of books for the conference were shipped via UPS to the hotel, who accepted the delivery (including the name of the hotel staff member who accepted the delivery). Unfortunately, I am also out any potential sales from these books as they were to be sold during the conference book signing.

While staying, I asked for help from multiple staff on locating the package (as did my publisher) with no luck in finding it and no attempt to rectify the situation.

Since then I've tried to contact the hotel, the general manager, and Hilton's guest assistance. The only outcome has been an email that says, "We apologize for the experience you had during your stay. We take this matter seriously and will address it to prevent it from happening again."

There are greater issues at the hotel that seem to be signs of bad management. It often seemed like the staff were attempting to help but had little to no management support and authority to make a difference. In several instances it seemed like they did not have enough staff members.

If you are considering this hotel, be additionally aware elevators are potentially dangerous (especially for small children) and there are significant mold issues in rooms for those who may struggle with medical issues.

UPDATE 7/14/25 Had to post on social media to get their attention. Hilton still refusing to fully compensate my losses due to their negligence.*

After posting on social media in order to get some resolution, Hilton finally began to respond. They offered a small amount of Hilton Honors points toward another hotel stay, instead of giving me back my money. I have no interest in staying at a Hilton again. I would like my money back and to be paid for the loss of revenue due to carelessness as well as the time this has taken to pursue resolution. Please review security footage to see who accepted the package on June 9, 10:59am, the confirmation time UPS provided. They are also refusing to escalate my complaint further up the chain.

UPDATE 7/16/25 Reply below from Chris Constabile claims they have been in contact with me. This is a lie. I have not heard from them since 7/14 despite Hilton claiming they would have "management" reach out to me. They still have not returned my money.

9/23/25 Hilton continues to refuse to compensate my losses due to their negligence. I'm still out $150 plus...