Tesla Stamford — Local services in Stamford

Deeply frustrated by my recent experience at Tesla Service Center in Stamford, CT. I brought my Model Y in for warranty replacement of the rear spoiler which was chipping and not holding up well. During service, the technicians severely damaged my professionally installed aftermarket vinyl wrap, resulting in repair costs exceeding $1,600.

Tesla’s own Model Y Service Manual explicitly instructs technicians:

“Starting from one end of the spoiler, carefully use the badge removal kit to release the spoiler from the trunk.” CAUTION: “Care must be taken to avoid damage to paintwork and exterior trim.”

Despite this explicit caution, the Stamford service team proceeded without warning me of any risks, nor did they request my authorization acknowledging potential damage to aftermarket materials. After causing significant damage, management refused accountability, repeatedly denying responsibility even though the damage did NOT exist before bringing this in.

As a loyal customer who’s invested significantly in Tesla products—including vehicle and home solar/power systems—I expected far more professionalism and transparency. Tesla's lack of accountability here, particularly given their clear internal guidelines, is deeply disappointing.

Advice to other Tesla owners: Be extremely cautious if your vehicle has aftermarket modifications. Tesla technicians may not adequately warn you of risks, and the local management may deny responsibility afterward—even when directly at fault.

Tesla, please demonstrate the customer-first integrity your brand promises and fully resolve this issue. I have no problem escalating this issue to regulatory authorities and courts to enforce your BAD FAITH service.

My windshield was installed well - but this spoiler issue and a lack of basic responsibility created a really bad...

Unfortunately, my experience with Tesla's service left much to be desired. As a 2024 Model Year owner, I encountered an issue where a Tesla firmware update caused my AP4 computer to malfunction. Apparently this is happening to many drivers of the 2024 Model Y. This malfunction left the car with no cameras and no navigation and anything related to Autopilot. Using the app, I contacted the Stamford service center, which scheduled an appointment to replace the faulty computer. I adjusted my schedule to accommodate their availability and made it clear that I would need a loaner vehicle since the repair was expected to take several days.

However, when I arrived at the service center, I was informed that they were unable to work on my car because the required parts were not available. To make matters worse, they told me they had no idea when the parts would arrive, and they were unable to provide a loaner vehicle if I were to leave the car. Essentially, I was told, You're screwed, there’s nothing we can do, and sent on my way.

This experience was frustrating, to say the least, as it became clear that the appointment should never have been scheduled without first confirming parts availability. It felt reminiscent of dealing with legacy U.S. car manufacturers, where service coordination often falls short of expectations.

So, how should you handle your customers? Especially, when Tesla is the one that screwed up the scheduling and caused the AP4 issue with a bad software update on a car that is less than 3 months old?...

I don’t recommend anyone going to Tesla Service center in Stamford Because On November 7th, 2025, Me and my brother went to Tesla Stamford and we spoke to worker and he said “we aren’t able to get the car for a 24 hour drive”. Which we understood and we told my dad but later in the day my dad called the place and booked a 24 hour test drive and someone name IBBY did it for him. Then after we went for pickup but the guy his name is Steven was being extremely rude and racist as well. He told us that he thinks that we aren’t ready to buy one at the moment which was extremely disrespectful and his reasons was that it’s because we know what we want and didn’t think it through and after we informed him we have multiple Tesla’s in the family and that’s why we knew what we want. We also told him that we want the test drive to see the new features and etc but he kept going on yapping about his bs. He also asked a lots of personal questions which felt to us like he was judging us in a way. We didn’t end up getting the test drive even though...