Ashley Store — Local services in Staunton

The store itself is fine. Ashley's furniture has quality items. It's the lady that works there trying to sell you everything in the store that makes this place unbearable. I wish I could remember her name.. she's older with dark hair, and glasses that sit on the tip of her nose. She may be a manager. I know she worked at another furniture store that closed down. Anyway, this lady is so full of herself. We've dealt with her multiple times now. This last time is the last time, though.

When we were buying our item she told us halfway through the process it wouldn't come to us for over a month. It was a bed/"hybrid" mattress combo. I kind of wanted to say "forget it" waiting that long, but of course Ms. commission pay kept letting us know that we wouldn't find a better deal anywhere else(full of it). We knew better, but my wife had her heart set on it. So I said ok for my wife, not because of anything the lady was telling us.

She makes it well known she's getting commission pay. She lays it on thick. Runs up to you the second you walk into the store. Talks to you like you don't know anything. She'll act so nice to you up until the point the transaction is over and then she goes back into don't-care mode.

She acted so rude to my wife on the phone when my wife missed their first call early one morning a couple of days before delivery. My wife is a elementary school teacher. She has a class full of kids she's trying to teach. She can't always just answer a random call in the middle of that. She made sure to go call them back in hardly no time and the same lady answered with an attitude because my wife missed the first call. When my wife asked her a question about our delivery the lady was really rude about it. Her tone was just ridiculous. I'll never deal with her again.

So the bed arrives. The mattress itself doesn't look like the picture shown. It was a lot lower. The guy who set it up and put it all together was so nice. I'd buy from him before I'd ever buy anything from the lady in the store again. He was honest. He let us know that there was a stripped screw, and he told his supervisor, took a picture of it so they could get another part out to us quickly. He kept apologizing to us for having to wait so long without a bed, which wasn't his fault at all. Also, he told us with these "hybrid" box spring mattresses he's noticed they we may still want to get a foundation for underneath. He said it would rise up more in 24 hours from it being in a box, but you'll still probably want something underneath to help raise it up more and support it. The lady in the store never said anything about that, just they were "nice". So now we have to buy a foundation to put underneath so it can set up how the picture showed, and so we're not almost on the floor.

The only reason I'm giving this 2 stars is for the guy who came and put it together. He was awesome and honest and informative. He gets all the credit and should get her commission pay as well.

All I'd ask is if you do plan to use this store please do your own homework and research on the item(s) you're looking at. Don't put it in the staffs hands. Don't let them talk you into anything. They truly don't care. They're only concern is getting the sale. If you find an item take the time to do your homework on it....

This is by far the worst company that I have ever had the displeasure of working with. I took my client there to get a bed and bed frame. Robin showed us one that was supposedly in stock and then surprise, it wasn't. Showed us another one that supposedly was in stock, and again, it wasn't. Finally he went to look at what he did have in stock and took us to the bed. My client picked it out and we got a bill for me to take back and get them a check. Took them the check later on that day and they couldn't find the mattress in the system. I had to sit there for almost an hour while they figured it out. Turns out the wrong number had been written on the paper, not only that but the math had been done wrong and she owed more money than we were told. Once that was handled I thought that my problems with this company were over, I was wrong. I called them to ask if they could remove the old mattress and throw it away. The lady that I spoke with at the front desk said that it was up to the delivery drivers. The day came and the driver called me, I asked him if he could dispose of the mattress. He stated that he could for $40.00. My client pays him the $40 and he takes the old mattress. They leave and I stay inside and finish up with my client. When I walk outside I notice that they have left the mattress outside her house and not taken it like we paid for them to do. I called the manager and the general manager, Marty, calls me. This woman is the rudest person that I've ever met. She talked over me the whole time and wouldn't listen to what I said. She said that she would not honor a "side deal" that was made and that she would "investigate." That was last week. I called for an update today and she, again, very rude and talked over me. She stated that the money would not be refunded because it was a "tip" given to the driver. I again tried to explain that I only made this deal due to her employee telling me that this was common practice. I am very disappointed in the customer service and I will not be bringing any future clients there and I will make sure my coworkers don't either. My client would like her $40 back for the job that...

TL;DR: Don't order from Ashley unless you want to wait 6 months for your furniture and have it finally delivered outside the 4 hour window you're given, so you miss the delivery.

THIS IS A REVIEW OF THE COMPANY AS A WHOLE, NOT THS SPECIFIC LOCATION.

I will start off by saying, the staff at this location has always been as accommodating as possible and very professional. I have never had problems or run into rude staff at the staunton location and I am aware that what happened to me is out of their hands. However, I ordered about half a house worth of furniture in FEBRUARY and was told it would be a month and a half until delivery, maybe 3 months tops. After 3 months, they still didn't have everything. I finally went to the store and told them to send me what they had. It is now almost 6 months later and I still had not received my furniture. I went to the store to cancel the rest of my order because I was tired of not having a dining room table. Miraculously, the warehouse had my furniture. Delivery was set up during a 4 hour window. I work nights, so I stayed up until the end of the window. They didn't show up, they didn't call. So I went to sleep. They tried to deliver over an hour past the delivery window. So, I ended up having to go to work on 4 hours of sleep, for nothing, since I was sleeping after the delivery window and did not know they were coming. I called corporate and told them what happened and basically begged for an earlier window. I was told that I would get one as early as possible. Now it's being delivered on the 10th, during the SAME window. I am incredibly upset. With how much I paid for this furniture, I shouldn't have to go through all this trouble. This is the last time I will be ordering anything from Ashley Furniture and I will caution anyone who considers...