KAY Jewelers — Local services in Sterling

I originally wrote an honest 5 star review of our experience at this location w/ both Ashton and the manager back in Feb but my experience today caused me to reduce the rating. I came in to inquire about having my engagement ring re-replated and large diamond tightened, and they quoted 3 weeks which seemed excessive esp during their “slow season”. I called the store back to ask some questions/concerns and manager Emily wasnt very warm or kind as she was before. I told her I’d take my ring back to consider other options and she said if I lose my diamond it won’t be covered, almost as if a warning. Okay… That call felt weird so my husband and I came to pick up my ring and also ask about cancelling our service plan because may consider another options. She seemed cold, dismissive and stated several misleading remarks which we QUICKLY confirmed by a Google search and by calling Kay at Tysons Corner who gave us friendly, patient answers. The plan is a smart investment, we’ve bought jewelry at Kay locations for over 20 years. But to be lied to and dismissed was offputting and we won’t visit this...

⭐️⭐️⭐️⭐️⭐️ I cannot say enough wonderful things about Jacob, the manager at Kay Jewelers. My husband and I recently worked with him to design a new diamond and custom setting for my wedding ring after 20 years of marriage. My previous setting was having issues, and this was a very meaningful and emotional process for me.

Jacob went above and beyond to ensure I felt comfortable and confident every step of the way. He took time to meet with me several times, was proactive in searching for the perfect diamond and mount, and explained every option with complete transparency. His calm, caring demeanor turned what could have been a stressful experience into something truly joyful.

Jacob is a rare find — compassionate, knowledgeable, and genuinely dedicated to his clients. He made this milestone so special for us, and I am beyond grateful. If you are designing your dream ring, ask for Jacob — he will make your vision...

I had a great experience here with Douglas. My bf and I were shopping for engagement rings for the first time - I had a pretty basic idea of what I wanted and my bf as well. We had gone to Elite Jewelers upstairs but the sales lady was so pushy and condescending, especially when I was asking questions, which ruined the whole experience for us. We decided to go to Kay instead to see if we could find my ring here instead. Douglas helped us and he was extremely kind, approachable and friendly. He totally turned around the experience for us. He answered all of our questions and was extremely patient as we were taking our time looking around. We settled on this brilliant oval solitaire ring. Overall it was a really good experience for us esp being first timers to this. Definitely recommend getting a hold of Douglas if you can because he was so nice...