Charleys — Restaurant in Virginia

Went here yesterday for dinner with my friend while visiting the Dulles Town Center mall. First big problem is that they don't have a screen up for order numbers, so they rely on the cooks to call them out by voice, and these guys may as well be whispering the ticket numbers when an order is ready. Like they have zero awareness of the fact that they're operating in a loud food court environment with a sizzling grill behind them — and we couldn't hear them even though it was near closing time with the food court pretty dead. So this forces you to choke right up against the counter the whole time you're waiting for your food, still having to lean in and cup your ear as they mumble the strangely long and convoluted order numbers, instead of being able to sit at the nearby tables and chairs while waiting, in order to ensure that some other random person doesn't walk off with your order because they too could barely hear the order call-outs.

My friend ordered their classic Philly cheesesteak with no lettuce, no tomato, extra onions mushrooms and peppers. He did this from the touch-screen ordering station so there was no chance for confusion in the ordering process. The cook completely ignored all the modifications on the order and just made him the standard sandwich with lettuce and tomato and no extra anything — maybe two little slices of chopped green pepper and 1-2 mushroom slices on the whole sandwich. I ordered a cheesesteak with "double meat" and it was clear to see side-by-side that it had even less meat on it than my friend's standard sandwich. I also ordered a side of "cajun fries," which came out soggy and pathetic with zero crispiness, and rather than actually tossing the fries in the Cajun seasoning they apparently just dump a spoonful of the seasoning over the top of the fries once already in the box, so you get a few fries on top in the middle that are absolutely drenched with their dry seasoning mix and way too salty, while the rest of the fries are bland and unseasoned.

I spent over $15 here for a (small) sandwich, fries, and a soda, and it felt like a total ripoff when I could have gotten a giant styrofoam container stuffed with delicious fried rice or noodles with meat and veggies for $8.99 just next door at the Thai place...

Edited 03/28/23: I decided to give them a chance to redeem themselves with Chick-fil-A and Popeyes being closed and they did way better, food quality has increased tremendously I even wondered if they were using the same meat. The service was great as they read back my order to ensure it was right. Very fast and efficient, I would definitely recommend going here if you’re in need of a place to eat in the mall.

i’m not one too usually leave reviews unless the food was really good it really bad, this place beyond lackluster with its dry meat, bad service, and bad advertising. I ask for fiesta cheesesteak which is the new item, they misheard me and i got a regular cheesesteak instead, I ask for a new one and I paid not a problem. When I do get the food unordered it has nothing on it that it says it would. 3 jalapeños, no peppers or onions, and no tex mex seasoning. Albeit they did put one slice of pepper jack on it with provolone although it was supposed to have it on all. What’s the worst part it was the manager making it. Although I know they aren’t getting paid very well, I still find it hard to believe that making 5-8 sandwiches in an hour on a Tuesday...

⚜️Bonsoir, chers dames et messieurs, propriétaires, amis, famille, compatriotes, compagnons fidèles, et tous les travailleurs De ce restaurant Philly cheesesteak super rapide et frais, ⚜️⚜️⚜️⚜️⚜️⚜️⚜️⚜️🥇⚜️

⚜️Mes pensées sincères, espoirs et prières sont avec ce charmant restaurant en vous donnant tous mes compliments français les plus généreux au meilleur restaurant de restauration rapide de confort qui fait dans un si modeste, moderne, abordable et une belle mode française américaine qui est un beau sourire magnifique par chaque travailleur et gestionnaire derrière ce registre dont la première offensive de charme est en donnant un grand et spécial sourire à tous. ⚜️Des gens partout avec leur charmant sandwich de mayo de poulet comme échantillon à leurs beaux frères d'amour fromagebeouf. ⚜️Mon préféré de tous les temps est leur nouvelle fusion appelée le fromagebeouf américain de style coréen qui est très bon en soi sans rien de plus comme les frites ou les boissons gazeuses. ⚜️Ils l'appellent le kimchi steak. Comme c'est cool d'un nom de mon français œil de marketing intelligent français. ⚜️Très intelligent en effet, ça a attiré mon attention française juteuse tout le chemin. ⚜️Pas de blague et je sais que c'est très difficile à croire, mais c'est vraiment vrai. ⚜️Si vous en avez à croire, alors vous devez l'essayer comme le célèbre président français célèbre et populaire mais controversé Jacques Chirac dirait que si vous voulez être français, alors vous devez vivre votre vie française ou le potentiel de la vie française à la perfection. ⚜️Oh, comme c'est vrai ? ⚜️Car c'est vraiment vrai. ⚜️Tout cela avec une touche de prudence pour vous la santé et la richesse en vivant modestement français avec Christ à vos côtés. ⚜️Tout le chemin en effet. ⚜️Alors, mes chers compatriotes français, francophones, américains, et anglophones, je dirai vivre et essayer ce charmant et juteux délicieux, délicieux, délicieux, sucré, juteux et épicé, chaud tout dans un multiculturel coréen américain Est rencontre ouest fusion comme Jacques Chirac aurait aimé aussi car il était un célèbre amant de sumo japonais lutte et combat qui est tout aussi bon que parier sur les célèbres cocktails français combattant dans toute la France aussi bien que. ⚜️Quoi qu'il en soit, merci d'avoir écouté et de passer une soirée bénie et une nuit. ⚜️Que Dieu bénisse et jesus t’aime toujours mes amis. ⚜️⚜️⚜️⚜️⚜️⚜️⚜️⚜️⚜️

⚜️De, ⚜️⚜️⚜️⚜️⚜️⚜️⚜️⚜️⚜️⚜️⚜️

⚜️Monsieur Français Jean ⚜️⛪️🇪🇺🇫🇷🇹🇫🇼🇫...