Carney's Complete Auto Services — Local services in Stockbridge Township

THIS IS THE CORRECT REVIEW FOR THE CORRECT PLACE

Well, this is my second experience with Carney's. The first experience was not good and I left a review on this site. I noticed my first review has been removed. I thought I'd give them another chance with a simple repair of a flat on my pwc trailer.

I dropped the trailer off several weeks ago for repair. When I called a week later to pay I was put on hold for over 30 minutes and then I hung up. I felt this was strange, but these are some strange times with C-19 out there, so I just accepted it as no big deal.

I stopped by to pick up the trailer today. I waved on the way in, backed up the car, and hooked up the trailer. I went to the front office to pay but the door was closed with a note on it. The note had a phone number on it so I called to pay as I drove off the lot. I read my card information to Mr. Carney and then he stated that the credit card machine timed out and I'd have to read my card number back to him. No problem, I read it back to Mr. Carney. He then asked for my home address. I politely asked if he really needed my address and he responded that his credit card machine is old and requires an address. I responded that I have never give my home address to someone to make a credit card payment and I will put the check in the mail - his response was I will be right outside! At this point I am 2 miles down the road.

Within minutes, Mr. Carney calls and leaves me a voice message to not put a check in the mail as he does not need my home address to process the charge to my credit card, but it somehow saves him money in the credit card transaction. In other words, he was less than honest with me about not being able to process my credit card without a home address.

Within minutes, Mr. Carney then calls again to tell me that had I sent him a check it would have contained my home address. He also tells me never to return. I guess he felt this was a "gotcha moment" that somehow vindicates his behavior.

I understand these are trying times for everyone. I believe Mr. Carney is collecting address for some reason, perhaps a flyer of some sort. I do not believe his credit card machine requires an address nor does he get a discount when providing an address. In essence, I think these are little white lies. After all, he was able to process my credit card without a home address. Think twice about bring your car to Mr. Carney.

THIS IS THE CORRECT REVIEW FOR THE...

I've been taking my cars to Carneys since my first car in 2006 and my parents went there before me. They've always done excellent work, Mark is a stand up guy who has never been anything but honestly, up front and timely with me. I've never had to bring a vehicle back for the same repair without a great mileage increase. Literally the only car mechanic shop I've only ever had good experiences at. Well priced as well and (from what I can tell) actually charge for how long it takes, not how long the book says it should. They're pro's and get it done faster than the book says.

I do have a funny story! I took my red foreign car in when I was in High School (2006 or 2007 I think it was) for an oil change. 3 or maybe 4 days go by and I don't hear anything so I stop by and my car isn't in the lot or any of the bays and a mechanic sees me looking in the bays. I ask him where's the red car model? He says, "The owner's wife's car? Why?" 🤣 I was told she had driven it for the day cuz she liked it and he didn't know it. I thought this was great! Got a free oil change out of it. That car got...

I have historically taken my cars into Walled Lake because there is a mechanic that I trust there, and those are not easy to find, so I haven't taken my cars anywhere else for years. However, I had an issue that I didn't want to risk a 55 mile drive for, and this shop is within walking distance of my house. So right before Thanksgiving, I took my car here, and was blown away. I expected that I would pay several hundred dollars (or more), but to my surprise, the issue and costs were minimal, and he didn't try to get me to repair or service anything but the root cause of the issue. I am not the only one who has had experiences like this; everyone in the community that I've talked to since takes their cars here, too. I highly recommend that anyone in need of service for your vehicle to look no further than Carney's; I'm confident that your experience will be every bit as great...