Marshalls — Local services in Stockton

The manger of the march lane location is super rude &. Definitely on her little high horse when it comes to managing this store.. I think Marshall’s needs FAIR & NICE employee running their store / my issue today was I was asking an employee about an item I was asking & WANTING TO BUY & just ONE not 3/4 of the SAME ITEM. Evidently I had to LEAVE the store; because the manger cut the head off a NEW EMPLOYEE for telling me YES the items ARE back there. & the manger came to me &. Bold face lied to my face &. Said no there isn’t… & told the employee to follow suit &. Lie when asked.. so I LEFT the store had my family members go in 30/45 MINS later to get the items I wanted… this isn’t fair this isn’t okay when people want just 1 item, the manger is rude, & isn’t being fair or importantly kind to a paying customer when inquiring about an item that IS in the back… I will be making a corporate call 📞 & I hope my retuning visit will be...

Customer service? What is customer service is clearly beyond the concept of the three women employees working right now. With spending 15 minutes as the next person in line while all of you talk to the employee cashing out ONE item while you’re hacking about partying with a minor and hopeful of higher paychecks to come. Scenario: 2 people in front of me in line 4 people working at the customer service check out line, 2 registers open. THE ONLY one doing her job, was courteous, speedy, nice helped 3 people including myself; in the time the other 3 were still cashing out the person 2 ahead of me in line. I remember why I haven’t been here in 7 years… I do believe one of the three who was the most unprofessional, Cecily/Celeste whichever appeared to be a lead? I hope not because you are not conscious about guest experience. Also.. realize who can understand and hear when you are...

I don't recommend this Marshalls just for the pure fact of how uncomfortable I felt shopping there. I understand that it is in Stockton and there is high theft, but I felt like I was being interrogated every time I was going into the fitting room. The Asian lady who was working the fitting rooms approached me pretty aggressive, after I had walked out of the fitting room. She asked me where my fitting room number was, and I told her I didn't have one...I was standing there for about 5 minutes and nobody came so I walked in the room and try to clothes on. She grabs for the clothes in my hand and I back off telling her she is being ridiculous and had she been doing her job in the first place I wouldn't have had to walk in without a room number and then she continues to try to yell at me over it. More to the story but you can...