GK Mongolian BBQ — Restaurant in Stockton

I hardly ever leave reviews but after my experience, I have to. This used to be one of my favorite places to eat. I hadn't been here in a while and boy has the quality and service gone to crap. You walk in, no one greets you. I ask do we seat ourselves and they tell us we can start serving our bowls. You get to the serving station and there is food all over the floor (noodles and vegetables). You can tell the food has been there for a while because it's all stepped on. Now you get to the serving utensils, the handles were so oily that your hands are literally greasy by the time you're done serving yourself. Now you get to the liquid seasonings and they're spilled everywhere, they did have someone cleaning that area (thankfully). Now the final stop... the cooking area. The little man cooking proceeds to look at you and shake the tip jar, not once, not twice, but three times. I finally had to tell him that a tip is not given its earned and to quit shaking that jar at me. I had all intentions of giving that man a tip but all I had was big bills so I was going to wait until after I paid to get change. Now we have to find a table to sit down and that was almost impossible because all the tables were dirty and still had dishes from the last customer. We find one table and we sit down. There's no utensils, no napkins. We wait about 7-10 mins before we walk up to the front and asked them for utensils. About another 10 mins pass before they come and ask if we want something to drink. Half way into our meal they finally decide to bring out 2 old looking pot sticker and some bowls of soup. We finish our drinks and do you think anyone asked if we needed refills... NOPE! It's time for us to leave so we walk to the front to pay. No one is at the front register, we waited about 10 mins for someone to even notice us and another family who were in line to pay as well. At that point you could have walked out without paying and I doubt anyone would have noticed (but I have a conscious). My overall experience was very poor and disappointing. I will never...

I'm disappointed to give a low rating but I didn't like the service this time unfortunately. The food is fresh and stocked regularly but the service was not as expected. My party of six served ourselves our bowls and proceeded to wait for them to be cooked as usual. Well, 2 take out bowls were prepared and then they cleaned the cooking dish which took about 15 mins. About 25 mins later 4 had sat down with our food and the last 2 people sat down about 10 mins later. So from when we walked in to when the last person had their bowl it took about 40 mins. Many more people had walked in by then and while we were eating the line only progressed 4 people when they started making take out bowls having about 20 people in line waiting. One party of 2, one being disabled, walked out of the restaurant even though they were next...It took another 20 for the cooks to attend the people in line again. Two of my party wanted 2nds but the line was still very long and it would take another 20-30 mins for them. I asked the waitress since it had taken so long for the cooks to attend the patrons, and it would still take longer, if we could just take 2 bowls to go but she said we would be charged an extra plate for each. I don't feel it is fair that we paid an all-you-can-eat price for our dinner, which is the only option on Sunday's, but due to the establishments lack of consideration for it's customers, couldn't take advantage of the "all-you-can-eat" . If they are going to interrupt the line of waiting customers to make online and phone orders, it should be those customers who should wait or have one cook dedicated to those phone and online orders as they come. Won't be back at this location unfortunately because last time we did it was bad but not this bad, so it...

I really used to love this place, but that was years ago. When we went last night it was horrible. As I walked to our table my feet alternately slipped and stuck on the floor. We met some people there, and the first thing one of them said to me is " don't touch anything". When I went to move my chair out, the back of it was sticky. Really sticky. The same goes for the table. Then I decided to eat. The food bins at the salad bar like island were practically empty, yet the floor and other horizontal areas had a generous amount of goodies. Vegetables mostly with some unidentified "miscellaneous" things. The "counters" looked like they had been wiped with a dirty rag. Smears everywhere! On to the grill. They used to take the time to scrape and clean the grill. No longer. It was crusted on the edges with "stuff". The little trough was full of debris. If my husband hadn't convinced me to stay, I would have left. Quickly. But I stayed. I did eat some noodles and didn't get sick, so there's that. I would recommend this place to people for whom I had a strong dislike. If you ever need to break up with someone or deliver bad news, this is the place. Once you see it, in comparison, other things...