AutoZone Auto Parts — Local services in Stow

Disappointed, and not disappointed. I was looking for proper wheel bearings, that I was having problems locating, for my Jeep. I had called this store to see if they had the bearings I was looking for in stock. The girl that picked up the phone was rude from the word "Hello". I tried to explain that I needed two wheel bearings but, with a lot of attitude, she kept saying that they only come in a pack of one. I understand that, I told her, and again told her I needed two. She said, "Well, there's only one so....". I told her to forget it and hung up, swearing off dealing with this store, at least for this repair. 3 days later, not being successful in finding the parts, I decided to just stop in and try again.

I walked into the store, heard a voice say (with zero enthusiasm), "Can I help you?". Not seeing anybody at the counter, I asked if the voice was talking to me (didn't know if they were on the phone or something). She said (again with attitude), "You're the only one here so yeah, I guess". I finally noticed her sitting behind the computer monitor, looking very uninterested in literally anything. So, I told her I was looking for wheel bearings. She just sat there and didn't say anything for a few seconds. Finally, with attitude, she said, "For what?". I told her, she looked and said she had one. I again told her I need two. She rolled her eyes and sighed. At this moment, having struggled to find the parts I need for 3 days now, I was about to give her a little unfriendly advice. Then, one of the other employees came out, smiled at me with enthusiasm, and basically did the foot work from there on. She confirmed the part they had (without me asking), found the other part at a nearby store and EVEN CALLED them to confirm they had the part. This employee needs a raise and a lot of praise. It's not the first time she had greeted me with a friendly smile and went beyond to find me what I needed. I will be conveying my appreciation to her the next time I see her.

To sum up, it was total Yin and Yang. The rude employee was probably in my top 5 of rude customer service reps I've ever had in 50 years. And, it wasn't a one off. Not only was she the girl that was rude to me on the phone, I have heard many others complain about her to. Someone needs an attitude adjustment. This store, and Autozone as a whole, needs to thank the other girl in that store for keeping customers that are put off by the other rude girl. Completely...

ATTENTION CONSUMERS - Those who are in need of a battery replacement, save your money and go to Wal-mart for almost $100 cheaper. They offer free installation and it’s done inside an actual garage by qualified personnel. There are 2-3 company’s in the US that manufacture car battery’s and most all come from the same supplier, they just slap a different label on it. If you are in a bind (most don’t know), AutoZone will price match Walmart’s battery prices (you’re welcome), but I always recommend going to an actual garage so that these poor workers don’t have to stand out in freezing cold weather putting in your battery. They don’t get any money for doing it and Autozone doesn’t pay them enough for all that. Oh and for the love of God, if they do, at least tip them. It’s freaking cold out there and they deserve it. Times are hard, and you can always find it cheaper online with the same warranty, even if you have to wait a couple days to get it. Not to mention, Autozone’s aftermarket parts are complete junk. I can’t tell you how many times they have failed me. This place is a billion dollar company that just takes advantage of people including their workers. I’ve spent a LOT of money at this place over the years, but from now on, I will never give another penny to this company. Rant over. Please contact me, I’d love to discuss the ignorance of your new store manager. Wouldn’t Autozone rather get the sale, than have their consumers go elsewhere. That’s what I’ve always been told....

I have 2 suvs. 1 is a gmc envoy. The other is a gmc terrain. I had an isdue6 with both. One I needed a blower motor module (resistor) and the other I needed a blower motor or so I thought. Called the store on Kent road. And talked to Joe. Both times he explained what my issue was. I was a little hesitant to do it on my own. But he assured me it would be easy. Go on YouTube and watch the video. My envoy. I changed the blower module. And it worked. Called Joe back and said the wife's blower sounded like a plane taking off he told me to remove the blower fan and look at it. And see if that was the issue. Did that and it turns out that chipmunk getting inside were the problem. Since I had just changed the wiring harness that was all chewed up by chipmunks. They had a bunch of nuts and leaves inside the fan area. He also suggested changing the cabin filter to. Took the filter out and it was full of chewed up nuts as well. Did all that he suggested and both vehicles are now working like new. You have a great knowledgeable employee. Please tell him I said thanks and so does my wife. Mike...