Once Upon a Child-Stow Oh. — Local services in Stow

I love this place. Things that will never get worn can be traded in and used as credit towards things these picky kids like - other clothes, toys, whatever. They're always very polite and we always find at least a few things we like. We've never experienced or seen anything like what I've read in negative reviews. Maybe people have unrealistic expectations. You're not trading to get cash to buy similar items brand new. You're trading in things that would normally be worth nothing in your life for discounts on items that are worth the very fair prices they offer. They wouldn't be in business if they paid even half of what items were worth brand new. If you want to try and sell your items online and go through the hassle of documenting and listing every item, dealing with people who seem to contact sellers out of boredom with no desire to buy (most responses will be these) and deal with strangers, then maybe you can get more for them. For those of us who don't have time for that, this is a great place that saves time and some money. As for the gossiping, all I've ever heard is polite conversation and employees judging clothing which is their job. If your feelings are hurt easily by people judging your taste in fashion or the condition of your used items, try not to listen. The last time I came, I brought mostly brand new never worn with tags items. None with any signs of wear. I got more than half of the things I brought in back marked because of condition. Was I offended? Honey...no. They buy what's selling and what they can make money off of. It's a business not a charity. Sounds like there was a bad egg employee that I never met. During my last visit, with trade-ins that were worth nothing in my life, I bought two pairs of shorts, four collared shirts, a matching track suit, a pair of dress socks, pair of shoes, two puzzles, a power ranger figure, all in new condition and paid around $40 🌟 I love a good deal and have been to several trade-in places. This...

Rude, rude, rude staff. Will never go back! Recently moved back home to the area from CA, and when they asked for me ID to sell items, the employee audibly scoffed at my ID while making a snarky face and saying "oOoOo CaLiFoRnIa 🙄". They never texted as they said they would when finished sorting my items. Lied about a swing being recalled. Told an entire box of brand new items with tags still on was "too loved". Meanwhile the stuff on the shelves is dirty, sticky, stretched out, and dated. This place is a total joke!

Editted to add since owner reply: Yes, my visit absolutely was in October (October 22 to be precise), I'm sorry than less than 2 months ago doesn't compute as "recently" in your mind. The swing incident was on Oct 23. If you have a question about the validity of my other claims, I highly encourage you to watch any surveillance footage you may have. Everything I said is absolutely 100% true, I'd swear it in court (and I also have evidence myself)! If your staff says otherwise, then it sounds like you have bigger problems than unhappy customers (which by these reviews, you have plenty of those too). You said it yourself, you don't understand the motive behind bad reviews like this. Exactly! I have zero reason to make any of this up other than it being the truth of what happened. And yes, I have also visited the Sagamore Hills location, and had a different, but equally as unpleasant experience. Your rating is far lower than Sagamore Hills, so it sounds like you should maybe focus on what's going on at your location rather than concern yourself with others. Unless you happen to own both, but that sure would...

I work in this area so I like to get away and look for things on my lunch especially for my kids. Well I decided to stop and check out this store since it is close to my work and all the women acted like I was bothering them when I would ask them questions. I work in customer service myself and if I would act like these women did I would either get wrote up or sent home for the day. I was looking at a couple of things and one of them was a stroller. I looked (while in the store) up the stroller online brand new the same exact stroller priced on Amazon was $149.99 with all pieces. The stroller in the store was missing a couple of pieces and it was very worn and dirty and it was listed in the store as $100.00. So I thought I could wait to go up and talk to someone in regards to the price to see if they would come down. Wouldn't even give me the time of day!! The sales girl that helped me said since it said Priced Accordingly then that pretty much covers there butt that they took a stroller in without pieces and trying to get there money back that they paid the customer. Im sorry but this is a second hand childrens store....I stopped going to the one in Canton because of this and now I will no longer go to this one. I also have a lot of friends with children and they love second hand shopping and I will make sure they know about both areas. I used to loved going to to this store especially the one in Canton but now after the experience I had there and the experience I had at this one I will not be returning and I will be spreading the word. I will also be going to forward to corporate with this as well....