UScellular & T-Mobile — Local services in Sturgeon Bay

To say I am absolutely disappointed by the staff's knowledge is an understatement; I went in to get an international plan for a trip to Europe and they told me it will be $35/month with all the countries being in the same zone. I was supposed to be able to receive text messages as well and that never happened, it only worked in the last week of my trip( 2 months total). Because of their lack of knowledge, I have to pay over $700, I am not exaggerating!!! I called them multiple times to ask what the issues is and why I cannot get the services I paid for and from one associate to another, the story would change: my phone purchased with the plan, from the Sturgeon Bay store isn't compatible, or that I should have activated the plan before I left (pretty much trying to tell me I don't know what I am talking about) to telling me I will be able to add a different SIM card while overseas to use even though the phone was locked in the network and they never followed through with their statements of making a note to cancel the "lock" option. They are so indifferent and arrogant, just because a customer complains multiple times, it doesn't mean they don't know what they are staying. Also, I was misinformed 3 years ago as well that my phone won't work in Puerto Rico and it definitely did. If you aren't familiar with your services, you might want to learn them, it's been a horrible experience and I am hoping to get this problem solved (I need to know why I have to pay these ridiculous amounts given its your responsibility to give proper information to...

US Cellular internet is horrible. It's extremely slow, lags constantly, and I am constantly having to unplug and plug back in my router because it is constantly kicking me off the wifi. It is slow loading back up after plugging it back in and I then have to enter my password again everytime on the screen. I can't even send it to my phone. For a tech company this should be an option. The kicking me off the wifi happens almost everyday if not every other. It's so damn frustrating. I'm checking into see how I can get out of this...

I found out that if I turn my smartphone off people next store to me can't see what I'm doing on my computer or wifi. Seeing that it's my phone and I got it from U.S. Cellular I suspect someone who works there gave them my information because they don't know much about hacking anyway? So someone must have given them the information they required to gain access, and I'm sure there's a list of devices...