T-Mobile — Local services in Sturgeon Bay

I purchased a used phone on Nov 27th. They put the SIM card in and it didn’t work. They apologized and said they didn’t know why that happened, etc.. They said according to their policy they couldn’t process a return payment because it wasn’t ‘possible’ with their computer system. So, they said they would send me a Visa card for the amount of the phone. I waited several weeks and called to check on the status. I spoke with store manager, Ethan, who promised they would reprocess and send it out. That was Dec 10th. I called back Dec 22, Jan 5th, Jan 12th. Told the same thing every time. It is now Feb 21st. They sold me a phone that didn’t work- I didn’t even leave the store with it - and still have never been refunded. Essentially, T-mobile lied and stole from me. I am now following it up with my bank.

As a follow up: T-Mobile lied to my bank stating that I left the store with the phone and never returned it. I was sold a phone that didn’t work and was promised a gift card they never sent. I spent $140 on something I didn’t receive and then was lied to. Go to Target and buy a used phone there if you are in sturgeon bay. This T-Mobile is run...

My mom and I had multiple issues originating from our initial purchase in 2022, we dealt with customer service for hours and were directed to go to our local store in Sturgeon Bay to resolve the conflicts. Thank goodness we did so, because as soon as Ethan the store manager was notified of our predicament he was immediately starting working on a solution, learning our problem inside out. Before we got into the store he was already calling me to learn more and see what he would need to help us out. The level of service and care only increased as we delved into getting my mom and I taken care of. Ethan is a wonderful manager, he runs the Sturgeon Bay T Mobile with care and consideration to all and is so understanding. He goes above and beyond, if you ever have any kind of issue I am confident he will...

We have T Mobile home internet. The service you receive from this company absolutely SUCKS. All my TV does is buffer every 5 to 10 seconds. We have a brand new TV and the TV signal strength shows all bars. We have tried to work with customer service and they really aren't tech people. I can troubleshoot the problem just as good as they can and thats pretty much where they stop. We are beyond frustrated with this company. Right know as we sit here we are watching TV on our tablet with our data vs wifi while our brand new 65 in TV is off. If I could have given them less than 1 star that would have been even better. If your thinking about home internet T Mobile is not the...