Sturgis Meats — Local services in Sturgis

It would be more accurate to be able to give this company a zero star rating. We purchase a cow every year from a local rancher and this was the first time we used Sturgis as a processor. They have been nothing short of an unmitigated disappointment. (1) Every single 1-pound package of ground beef I have eaten thus far has between 3-5 pieces of bone fragment in it. Last night while eating dinner I nearly chipped a tooth on yet another piece of bone. (2) Even though I specifically requested the organ meat from my cow after processing, the organ meat was discarded and Sturgis has made no apology or attempt to make this error right by the customer. (3) They have taken zero responsibility for their errors, poor customer service, and in turn have been blaming it on my rancher (a rancher I have been using for over 5 years and have only had a wonderful experience with her). I do not appreciate the lack of ownership and blaming my amazing rancher. Shame on them for that. I will never use this processor again. They ruined an amazing head of beef and have done NOTHING to try to make it right for...

I’m so sad to even be writing this review. I have done business with this company since 1996 and even longer when I lived in Wyoming and bought their jerky at minute man. I ordered a smoked ham and some jerky. And it took a full 4 days. I kept in touch with them letting them know that it was a full 24 hours past the eta. Once I received it the ham was not smoked only cured and it wasn’t cold. I called the company to let them know that it wasn’t what was on the site and Leanne said she would tell the owner. That was Tuesday morning and I have called two more times only to leave messages that again went unanswered. They have ignored me long enough that it feels deliberate now which is very upsetting. I’m just a loyal customer that wasn’t given what I ordered. Now I have a 13 lb ham I don’t have any idea what to do with or if it’s even healthy to eat. I take no joy in writing this review but they dropped the ball when it comes to...

Same as alot of other reviews on here. I have eaten this product for years, idk what has happened recently but the quality control is terrible. I ordered two boxes recently they arrived like others have said basically raw in the package slimy and wet. I live locally I drove in and returned the bad product, the owner was not there and so started the three week argument of getting replacement product which is still very low quality in my opinion. They don't seem to care much about their customers. My suggestion visit this place and look at where this is produced and how dirty it is before you purchase anything. I to have also had family member there have had product go green and moldy inside a vaccum sealed bag if they doesn't tell you it is raw then your just lying to yourself. Will never purchase...