Summit Electrical Supply Co — Local services in Summit

When visiting the store, one of their counter clerks (Matt Salerno) advised me as to what dimmer switch would likely work for the application I described in our kitchen. I purchased it for nearly $60 and found out after installing it and talking to the switch manufacturer by phone that it's not the proper switch. Given the circumstances, I returned the switch and explained what the manufacturer said and was told by the store owner that they don't offer refunds. No where on the invoice for the sale does it indicate they don't accept returns and offer refunds, and I was not told at the time of sale that I would be unable to return the switch for a refund. Their return policy should be very clearly stated on their invoices and/or expressed to the customer at time of sale--especially in situations like this. They also failed to try to make good in any other way on their ill-advised recommendation. It was a very bad first time customer experience for me and it's definitely the last time I'll do business with Summit Electrical...

Unprofessional, unpleasant, rude confrontation with presumably the son of the owner. Annoyed to have been asked questions about the product. Irritated when corrected on a technicality. Cursing, child-like behavior, not at all the experience that would result in repeat sales. I know these establishments are anchored by trades workers and contractors. I'm a lighting technician with experience with clients like Nike, American Express, Google, and United Airlines so I know a bit about lighting. My questions were concise and meant to avoid returning a product, because it's a pain for both the supplier and myself. The individual made it clear at one point that he wouldn't sell to me because I would return it, ironically the exact reason for...

Competitive pricing and knowledgeable help. For a small supply house they keep a good inventory .Can get and are willing to help get items not stocked. The older gentleman with the silver hair can be difficult so you're better off dealing with the young guys . For a contractor or a homeowner this is a great place to purchase lighting...