Bank of America (Lobby Service Only) — Local services in Sunnyvale

I could never image BofA would have such a bad experience until I met this branch. Got my document notarized for 5min in UPS, after I took 40 minutes in this BofA branch and still got denied. NEVER claim you can do notary service if you are not willing to. The person who assisted me was friendly but the two notary officers working here are really bad. They gave me multiple reasons for the denial and none of them make sense. For example, they said the document must have a notary box so that they can stamp on. And also, they said they cannot verify the correctness of the document. I’d recommend suspending their notary permits given the lack of training they have. You only need to prove it’s me that signs the document. That’s the only purpose of the notary. The thing happening here is really absurd...

I was told Id be getting a survey through my email but I did not receive one so I am gladly going on here to give this place the review it deserves. Five stars for sure!! We recently moved to Sunnyvale and this is the closest thing to our house. I am so glad that it is because the staff here is so friendly, they were so helpful and in the short time that I've been here I feel like I've gotten to know a few of them one-on-one. I'm so glad that this is our new bank. Thanks again to the staff for being so awesome! They were even so friendly with my one-year-old daughter that I bring him with me often. Anyways I highly recommended this bank. I feel they do not deserve two star ratings. But that...

Multiple teller but only one is taking customer. The one taking customer is training new one and waiting on line forever. At my turn just to exchange bills teller wants me to use my card again. I already have bank account there and I have present my debit card to teller but still to make it easy I did whatever teller told me to do but machine doesn’t read my card. Worse branch tellers are not working properly and machines does not work either...