Wells Fargo Bank — Local services in Sunnyvale

It used to be my to go place for Wells Fargo branch, but I was not there for two years. Customer service went downhill. You could not get any information by phone because they never answer calls anymore. Anything needed had to make an appt online. Therefore, I finally had to make an in-person visit. I complained to the branch manager Harris, who was not customer service oriented either. He was unfriendly and denies the fact phone calls were not answered after seeing calls made via my cell phone, but stated he would talk to his staff. He was not apologetic and did not offer any constructive alternatives. He is much less than the former manager Jonathan. The star is for the lady teller, who was...

Very rude banker in the branch. I walked in to make a deposit at my dad's account and had some follow up questions. The teller couldn't answer them and the banker intercepted our conversations but couldn't provide more information other than "call the customer service". I didn't mind that they didn't know the answers but the banker's (or manager's?) attitude really bothered me. He was very rude and obnoxious with an attitude that "you people are dumb." I left the branch with a very bad mood, but felt lucky that I closed my Wells Fargo account several years ago when my account...

Terrible employee with a ponytail that is completely rude! Smarking at us as if we are dumb because we want to open more business accounts and we know the process because we have opened many accounts before. He walked out after my business partner and I, looking for a fight. Extremely bad representation of Wells Fargo. I kept my patience until he kept running his mouth. Tired to speak to branch manager but they will not answer the phone calls coming in. I'd be more than willing to speak to any upper management eho cares about...