Pet Supermarket — Local services in Sunrise

My fiancé and I bought two fish from this place. The next day one died, which we brought back and they refused to give us our money back because we didn't bring in a water sample. When we bought the fish we were never told this policy, as we told them. They didn't care so we just handed over the fish and told them to just keep it 6 dollars wasn't worth the argument. As soon as we get home we realize that the other fish had died that we bought at the same time as the other one that died but mind you we have about seven other fish that were perfectly fine before we got those fish. Fast forward a few days our whole tank was contaminated by the fish we bought from them. The point of my story is NEVER BUY A FISH FROM THIS PLACE!!!!!! They have sick fish and won't do anything about it. HORRIBLE...

dont shop here the employee Really dont know what they are talking about when come to fish, fish water testing,type of fish that can live together. These employee claim to know what they are talking about when it come to fish but they dont........ they give bad information on what fish type can live together. On 10/4/2015 i had a employee test water for too tanks one new and a old tank, the employee said your fish is going to DIE !!!! PH was high you need PH down i said need what ? keep in mind one is as new tank ** ..... After leaving this store i second guessed the employee and went to petco to test the water and the water was fine stay away from this store they are not trained to give correct information on fish...

I’ve always had good experiences at this store, the staff usually assists and make you laugh, but today was really disappointing. It was my dog’s first menstrual cycle and I needed help since I haven’t had the experience before with female dogs. So, I asked if they sold menstrual pads. The staff member responded, “No, we sell diapers,” with a rude attitude. I explained to her I had no experience with this, but she just gave me a cold look and rolled her eyes… Then when she showed me the products, she left the store. maybe she wasn’t on the clock, but if that’s the case, why stay behind the counter at all? The whole interaction felt careless and dismissive. Definitely not the level of service I’ve come to...