Sound Of Sunrise Florida — Local services in Sunrise

0 Stars from me for damaging the window of my Lexus NX300 and not taking responsibility and blaming the dealer saying they damaged it removing the window sticker and they should pay for it. I had my car for 3 weeks, like I wouldn't notice the glass all scratched up in all different directions yet they tried to blame a dog even through they were in all different directions and all over the window, even in front of the side mirrors, laughable! I am sure Lexus let me drive off after full detail and delivery with a scratched up window and I never noticed it. I called them back after a trip to the dealer to see about fixing it to tell them what I had learned and he laughed at me saying "of course the dealer is going to lie to you". Laughable! I learned that Lexus vehicles come from Japan with the window sticker on the rear window which is already tinted and it is removed by peeling it off, no razor blade ever touches the car at the dealer. Second and most important, Lexus puts a clear UV window coating on the inside of some of the vehicles and it cannot be touched with a razor blade or harsh abrasive cleaners as it scratches easily and that's what happened here. The guy ran the razor blade so lightly in front of me to show me he didn't do it, he did it right in front of me. I am sure he wasn't so gentle when I wasn't watching, clearly by the look of my window! It is all over the internet and forums regarding the UV coating and problems people have had. Had I known about the UV coating, I would have taken it to the dealer to get it done in the first place. They refused to take any responsibility for what they did, instead laughed it off like it is no big deal, they orchestrated a fake phone call, another story for another day, just disgusted with this place and the 2 days of aggravation they caused. Mistakes happen, own up to them and fix it!! I called a reputable chain tint company who said they damaged many cars before they got a memo about it from local Lexus dealers so they learned. They said the UV film can come off with work and a razor blade or steam and they would tint my window, however, the 2020 models use a compound so it could not be removed they tried many different ways so I had to replace to pay to replace the window. I don't care they have been in business for 30 years which they keep saying, they damaged my vehicle and weren't "business man" enough to own up to it!...

I called this location yesterday to advise of a problem I was having with my alarm system that was installed there (mind you, they've had to fix it 2-3 times since it has been installed because they do a poor job). The elder man that works there told me they open at 9am on Saturday. I advised that the car would be brought before 10am. Upon my arrival, the instant I opened the door, I was looked at with the most angry face by this elder man. I made my way to the counter and advised about the phone call the previous day. He immediately raised his voice and started yelling at me that I had a 9am appointment, which I did not. He pointed to the window and says "What am I supposed to do? I have all these cars here! You were supposed to be here at 9am!" then continued on and on about how much of an idiot I am. I don't know if he did this because I am female, but I've never had a man yell at me and berate me in a place of business like this in front of two other customers who were sitting in their makeshift waiting area. I explained the conversation the previous day, and he wouldn't have any of it, just continued making me look like a fool in front of everyone. He was cursing at me even as I turned around and was walking out the door (because I couldn't take anymore berating). There were still words he was yelling out as I left his location. Not once did I insult him nor raise my voice. Customer service in any business should be number one priority, especially a business that doesn't know how to install alarms properly (hence why I've had to have them fix this darn thing several times already because they like to rig installations). I would definitely warn against visiting this location. They will treat you in the nastiest manner and don't care about your business, they also do a poor job at alarm installations. Don't trust them...

Customer service is A+, the owner is a really nice man. I had to wait at the shop to have my alarm installed, and the owner chatted with me the entire time to keep me company.

There is a window from the inside of the shop to the work area so I could see my car at all times, but honestly, I did not need to.

The employees are very trustworthy. I was watching them not to make them feel uncomfortable or because I was suspicious, but because I was in awe at the efficiency of their work.

The tint specialist does his work by hand, and he did a flawless job on my Florida state legal tint. Don't believe the hype about cutting tint with a machine because they still need to cut it by hand. They order Llumar tint, and in layman's terms, that's top of the line quality.

My Viper 5901 alarm works flawlessly as well, I couldn't see how the wires were connected but I'm sure they were done properly as every little feature works.

I highly doubt you will find lower prices than Sound of Sunrise, and if you do, it's because their work is not as professional. I'm not going to state how much I paid for my tint and alarm installation, but I'll say that I saved almost $300 compared to what Tint World quoted me.

Any future audio work I need done will probably be done by them just because I'm for supporting a small business like Sound of Sunrise who do quality work. I could not let these 3 reviews be the only opinion of them on the internet. The chairs are not broken btw, they only break when you weigh 300 lbs and...