Boulder Tap House — Restaurant in Superior

0/10. I would not recommend this place to anyone. Everything wrong just completely stacked up. Fried pickles were all stuck together with raw batter between the pickles, and seemed to be barely drained of the oil. I asked our waitress for a new one. We waited for a new one, but our food ended up coming out. I asked the waitress about the pickles and told her I no longer wanted them because my children were just going to eat their dinner at that point. Despite saying so, the pickles still came out and I still had to pay for them even though no one ate them. I got the hot honey chicken sandwich and asked for no hot honey on the chicken and the horseradish topping to be on the side. Mine came out with the hot honey sauce on the chicken, the bun not toasted, the greens on it were discolored, and it was so dry I had to take the top bun off because I could barely chew it. Two of my children got the cheese burger kids meal. Both burgers had the meat cut completely in half to I assume check for doneness, but made my children’s cheeseburgers completely dry and then with cold fries. My other child had the children’s chicken strip and the chicken strips were burnt. To my COMPLETE SURPRISE the manager who came to the table told me “yea I’m sorry they SOMETIMES come out like that”! WHAT! My children are humans too and do not deserve burnt food. I asked about the “fresh fruit” that was going to come with the chicken strip kids meal, and the waitress told me it was a Dole fruit cup with the peaches and cherries. It was definitely not fresh fruit nor was it the one with peaches and cherries. It was a tropical one with pineapple, which my son cannot even eat pineapple. To top it all off, my one child was eating her cheeseburger and a medium length brownish-blonde straight hair gets pulled from the food she was chewing in her mouth. We immediately stopped and I asked for our bill to leave. When the manager came over to tell me that sometimes the chicken strips do come out burnt, she brought us two 10$ gift certificates that expire in one month. I did tell her to give them to my sister, who was eating with us, because I would absolutely not be back. Very little food was actually eaten. No one offered to fix anything or comp anything for burnt food that was not touched or hair. I absolutely want my money, I was unable to stand my ground for not paying for garbage food and I should have taken my kids and left but my husband is on military orders and it’s hard enough dining out with three small children.

I want to also add that they no longer are going a military discount for their service families bill, like Texas Roadhouse does a 10% off on their entire tab. They have changed it to just the service members entree and drink. Which is totally fine, this isn’t a complaint just want...

If you like greasy, processed food made by people who clearly couldn’t care less about what’s being put on your plate, this place is for you! Our experience here was a roller coaster. My first gripe is the lack of care that went into the menu. They might as well just call themselves Applebees II. Wife and I ordered a few apps that came out with a puddle of oil underneath the plates. The wings and burgers were cooked perfectly , but the quality of the food was bland and boring. Our waitress was kind and professional , but the food took longer than expected for a restaurant that wasn’t very full- not her fault, but confusing none the less. The atmosphere was a bit awkward, there was a group of staff just sitting around at the back of the bar looking lost. When I asked the waitress what that was about, she expressed to me that their manager decided to put on 9 servers for the night, leaving each of them with 2-4 tables a piece. Then she mentioned how they also keep hiring people, so she’s only getting to work once or twice a week at most and is really hurting. Sounds like poor management if you ask me, maybe the owner of the restaurant should take a peek at who’s in charge around there so the young wait staff doesn’t start to struggle. We were seated by the side of the bar, and we were able to hear one of the managers, the short round one with grey hair and her nose up in the air, make unnecessary and rude remarks to a couple of the younger female staff members. Watched one of them walk off with tears in her eyes. Not only should they make sure that if they’re going to treat their employees like garbage that maybe they shouldn’t do it in front of customers. Nothing worse than someone put in charge of a restaurant who clearly doesn’t know how to run the place, or have human decency for that matter. Must be a very miserable person. What a shame. Honestly would have been willing to give this place another shot if it wasn’t for the employee neglect we got to witness. Scary to think what could go on behind closed doors, especially from the wench having a power...

I am wondering if Disney owns this place. One word "woke". The person who sat us was friendly but forgot to tell our server that she or he (I found out later it was a she because she was in the women's bathroom) had sat us, so we waited for a very long time before we were noticed. Some of the staff looked like they were trying very hard to be the opposite sex and most of the staff had their hair dyed shades of purple, blue, and green. Once the server noticed us and came over, she took our order. The malts and soda came out in a timely manner. The malts were small and you didn't get the extra malt that comes in the malt tin with it. I felt even though they tasted good, they were overpriced for the size. Our appetizer never came out, so when our food arrived I told them to take the appetizer off the bill seeing as we no longer wanted it and had not received it. We had burgers and a street corn bowl. They were very tasty. So I will give the taste of the food two thumbs up. The server had been and gone 3 times to our table while my son sat with an empty soda glass that she did not notice or offer to refill until the very end. Even though I found the malts to be overpriced (due to the size and no tin), the rest of the food was fairly priced and decently sized. Not too much but not too little. The atmosphere was hard to enjoy due to the woke looking staff. I go out to eat to relax. I don't want to be around people who look like they're going to fly off the handle and scream in your face about having to accept their views and beliefs. A little hair color, piercings or tats is fine, but this was over the top. Add that to the fact that 1) took a long time for server to come to table 2) they forgot our appetizer and 3) didn't refill our sodas, I have to say the customer service was very lacking. I appreciate the fact that they gave me $5 off of my bill for the forgotten appetizer, and a $10 coupon for next visit, neither of which I asked for, but I will not...