Five Below — Local services in Surprise

I'm kind of debating on whether to continue to go to this one, or take the trip to Peoria after my last visit.

The shopping experience was fine. The store was in a bit of disarray at the time, but ok. My family was able to find what they needed.

We go to check out, which used to be self checkout, and now an employee needs to ring your items for you, ask if you want to give $5 for a child's book bag, and pay for their bags. Maybe the company was having a theft issue? Again, no big deal.

What got me was what happened when I answered the survey question. When I was asked "Was the store clean?" I answered "No."

Immediately the girl checking yelled "YOU ANSWERED NO?!" in front of the entire store. I told her "No it's not. I'm being honest."

"But she's (pointing to her co-worker) cleaning it up!!" The worker, seemingly offended, said.

"That's not what I was asked." I told her, I also didn't know the co-worker was cleaning up.

Thinking that they both were just playing around, when we were leaving, I said "have a good weekend, ladies". The 2nd employee replied with nothing, and the one who was yelling initially said nothing, then said something under her breath.

These surveys (hopefully) are used to better company training and customer service, not to fire its employees. If a customer answering in the negative triggers an employee's reaction of embarrassing a customer in front if his family, then be thankful you still have a job.

I don't know. I was really happy at first to know Surprise had a Five Below, but now, I may take my...

This store confuses me! Why have your stockers trying to stock items while customers are trying to shop?? It makes the experience not enjoyable when you are constantly having to either move so they can get through the isle's or you want to get something and they are stocking the area and you can't even get to the products you want! I end up leaving frustrated by it every time. Yes, I love this store but I do think that something needs to change in this area. These stores are not big enough for business to be ran this way and it's really not fair to us, the customers; I'm sure it has to suck for the employees too and I do feel bad for them. Please...

Okay first I want to say that I'm woman in my late 30s and I ABSOLUTELY LOVE Five Below. When you first walk in you might think that it's just a store for kids and teens but that couldn't be further from the truth. They have quiet literally something for everyone! I shop here for Christmas and birthday gifts because you get high quality products at an affordable price you won't find anywhere else. I also love to buy myself clothes, make up and whatever other nick nacks I find. I'm so happy to have a Five Below store relatively close, go in there an see for yourself how...