ShopRite of Sussex — Local services in Sussex

This new ShopRite location is generally clean. The layout is such a headache, clustered and very poorly designed. No clear structure of isles. One needs to go around 2-3times to find what you are looking for. You need a golf car to go around as it can get exhausting.

As soon as you enter, on the side of the pathway that has two doors north and south, there is a fridge section with prepared food. It does give the impression that is not for shopping but some leftovers to divide the area from the self check out station. Quite a slap on the face!

The staff though is very helpful. There is not much variety of vegetable, however you can somewhat compensate from the frozen section.

Fish is an excellent and fresh section especially the Norwegian salmon & Sockeye salmon. Meat is also great. However it is more preferable to get really fresh, local and organic from Sussex Meat Packing.

The bakery has some general cookies and deserts but not the wonderful local recipes of ACME and local bakeries. They need to hire a real chef.

There is few organic options when it comes to soaps and shampoos or tooth pastes and rinsers… other shop-rites such as the Newton one is way better.

The store needs to improve regarding other isles such as international/mediterranean goods and on the more holistic side of the food.

The bigger part of frozen already prepared food has some serious health destroying substances such as stuffed pasta, french fries and more.

The dairy section is split in two by another random shelf stand and unless you really slow motion look, you may miss it.

The already prepared food is ok but misses the vibe a real cook kitchen that you will find in the other local supermarkets/stores.

The customer service booth rep has more of a customs & security attitude and not much of a friendly one.

Also, ShopRite must get food supply from the locals if they want to do very good. The surrounding population believes in it.

Prices are high so it makes shopping quite selective. One goes to for fish or a quick pick thing only.

The pharmacy section is so small and without any privacy when browsing, asking questions or having a vax shot? There is a way greater space for toilet paper and paper towel than the tiny pharmacy. Really?

It is an OK store that needs a more knowledgable management and more current with the today’s high demand for quality, health friendly food and variety as we are a multicultural nation. It is very crucial to be inclusive.

Looking forward to seeing improvement.

By National...

A month later.

Prices higher than ever. Items not priced correctly. Produce area is empty as the store is geared to blue collar types who only eat processed food. Horrid.

One month review:

Manager tells me volume is less than expected and he understands there is not much slippage at nearby acme. So not doing too well. Factors may be the Romano Boys (jersey owners) 20 percent markup over WAKEFERN owned stores.

Also the warehouse styled store layout with fewer bands and more ShopRite branded items (usually generates more profit) is a turn off for some shoppers who like a traditional store. Plus, poor and expensive produce department designed to elimate spoilage costs sends some shoppers elsewhere. In general, not so good for ShopRite and Acme holds its own.

Here's an update: prices are 10 to 20 percent higher then Shoprite in Warwick which is a corporate owned location. Same food just more expensive. The produce department sucks. The Italian family that owns this store has inferior produce in many of their other stores too. Prices are higher with limited and sometimes poor quality produce. They keep a tight line on spoilage and waste, so the selection is limited

NOTHING SPECIAL. JUST A SHOPRITE. WEAK PRODUCE DEPARTMENT. PREPARED FOOD DEPARTMENT ALSO NOT GREAT. ESPECIALLY THE HOT FOODS. BAKERY IS THE SAME JUNK AS OTHER SHOPRITES. PRICES SEEM HIGHER THEN THE SHOPRITE IN WARWICK. WARWICK HAS MUCH MORE FRESH PRODUCE AND PREPARED FOODS. ITS ALSO OWNED BY WAKEFERN THE CORPORATION BEHIND SHOPRITE AND SERVES A MORE AFFLUENT AND UPSCALE COMMUNITY. THE. STORE HAS KIND OF WORKING CLASS-JERSEY VIBE TO IT. SOMETHING YOU WOULD FIND IN CLIFTON. NOTHING MORE TO SAY. JUST A...

I heard this store was now opened. However nothing from the store to let me know, just word of mouth. I went to check it out. While walking into the store was the produce department. Very confusing.. couldn't even find the cucumbers. Deli department almost none existent. Very small. One person working, had to walk away because of the wait time. After shopping for about 1 and half hours, went to check out .After putting items up on the belt and the cashier started to ring them up, she stated to me that the price plus was not working and that I could go to customer service after. Left the groceries there after looking at the line at customer service. One person working there. After leaving I tried to call the manager to suggest that if price plus wasn't working that they should let the customers know . Maybe a sign at the entrance door. The person hung up on me. Called back and asked to talk to manager again and please don't hang up on me. Someone answered the phone (maybe manager). Asked why the store didn't let the customer know why price plus wasn't working before spending their time there shopping. He said he didn't know it wasn't working. I proceeded to talk with him and realized that he was no longer there listening to me. Just left me hanging on the phone. Very customer conscious sir. So he left me to assume that the cashier lied to me or he didn't know what was going on in his store. Not very well managed. Just because store is nice and new doesn't mean it will stay that way with that kind of management. No thank you, there are too many grocery stores out there to be...