Game Over Videogames — Local services in Tacoma

Loved this place. Bought a ps3, and a dozen games over the last couple years. Bought a controller a few days back, finally got a chance to try it out and it didn't work 6/5 2022 12pm (new store manager). Was looking for the receipt, and called the store to see if they could exchange/refund it without one. She doesnt know how anything works, she took my name and number, said she would call in 15 minutes after the next employee came in. 1 hour later I'm still looking for the receipt, and no call back.so I called again, she put me on hold, because she still didn't know how things work, I found the receipt, waited 10 minutes on hold and still no answer, so I hung up, tried to call again, no answer. So I drove in. I got there said I had the receipt, they asked if I wanted an exchange or refund, I said refund, and she went in on how they do not do refunds. I said I'd write a bad review, that I've spent a few hundred there, and that they would lose a customer. She approved the refund, started on 1 register, had to move to another, then had to start over because again she had no idea on how to run things. Again this was sunday 5/6/2022 manager 12pm, and refused to tell me her name when I talked about a bad review. Thinks were finished, and I was going to go on my way, keep but she started up again on treating me rudely, saying I will never be helped in the future on any other bad product they sale me So yeah here's your bad review, also called corps number. Learn to be nice to people, that store was awesome, always had great and...

Huge selection of peripherals and titles for tons of retro consoles, with a smaller selection for those of yesteryear.

Store is organized very well, with separate consoles and their respective generations arranged in ascending order from the back of the store. Small cabinets with a few shelves each are dedicated to featuring rarer titles, most in great condition, as well as a handful of accessories (like rare or promotional controllers).

They also carry a selection of vinyl records of video game music (most of which I personally did not recognize, but would likely be appreciated by those who do) and a wall of retro consoles on display in glass cabinets with details about said console.

The store's offerings are priced very reasonably, with rarer titles obviously costing more. I, personally, managed to nab an in-the-box copy of Metal Gear Solid for the original Playstation for 40 dollars, which seemed a wondrous deal for the good condition of the packaging and discs, on top of the series' legendary status.

All in all, this store is a welcomed addition to the array of stores in the Tacoma Mall. The staff was helpful, kind and cooperative. The atmosphere of the store is great, and I found myself chuckling at the choice of music that played over the speakers. I have only visited once thus far, but having found it I greatly look forward to making return visits to browse...

My brother and I called ahead of time to ask if they had a specific game. The man on the other end of the phone said that they did have it. We then took a 40 minute drive to go pick up said game. At the store, we went to purchase that game and the store associate said that he misspoke and that he confused it with another game that they had (which is fine by me, accidents happen). We then decided to purchase the game he confused it with because both games were similar enough. With a shocked look, he walked over to the counter to find that game for us. He reluctantly walked back to tell us that they didn't have that game either. So he lied, not once but twice. I chalk it up to gross incompetence but still, I'll never be back. Go elsewhere for competent and...