Capital Volkswagen — Local services in Tallahassee

Truly awful and deceptive service.

I purchased a CNA extended warranty from them when buying a Passat in 2017. I just tried to use it as the starter seems to be out on the Passat and they told me that they can’t get me in for over a month and that I would have to go somewhere else to use the warranty. When I called CNA about this, they told me that I can go anywhere else, however, I would have to pay a $200 deductible when going anywhere other than Capital VW.

I also asked Capital VW what would happen if I had a new VW and needed VW Warranty service that was keeping my car from working, and they said I would be down for a month. So, long story short, they are deceptive, rude and unapologetic about it.

On another note, I will say that the CNA extended warranty folks were quite pleasant and helpful.

This was my 2nd vehicle I have purchased from them, and I will never be giving them another dollar of my business. If you would like service on your vehicle within a month, I would suggest also searching elsewhere.

Also, fun story, I wrote to them first with my concerns as I don't like to post bad reviews without giving the company a chance to make something right, and their response....

Hi Matt,

Thank you for your interest in Capital!

We believe there are a lot of reasons to choose doing business with Capital....and we've outlined a few...

CAPITALS AWARD WINNING SERVICE Whenever you need us we're here for you! The service department at Capital will keep you car operating at its best.

SERVICE CONVENIENCE Loaner vehicles, Valet service pickup and delivery for your convenience

CAPITAL EUROCARS has more EXCELLENT online customer reviews According to thousands of customers Capital provides a superior buying experience, minimizing the hassle and maximizing the value for our customers.

CAPITAL CONFIDENCE PLAN Certified and Warrantied as long as you own your car or 100,000 miles whichever comes first. After passing an extensive inspection and comes with a 7 day exchange policy which means peace of mind with every preowned car.

CAPITAL'S FAST BUY Buy online with a great trade value, design your payment and get a firm credit approval all from your home or office, then we'll deliver to your door!

LIVE MARKET PRICING Highly competitive pricing right up front as you've found online

CAPITAL is family owned and operated since 1969 We're a BIG part of your community and we support our communities with our time and money, as we have for 52 years

A dealership consultant will be with you shortly to answer all your questions!

Best regards,

Crawford...

After a whirlwind unexpected engine failure on the interstate traveling back to my home 4 hours from Tallahassee I was towed to Capital Euro Cars because they were the nearest VW dealership and I have told everyone I know that it had to be divine intervention to send me here because of how amazing they are. After being helped by Dustin in service through my very stressful car breaking down fiasco and finding out that my engine was completely shot I then had to go on the hunt for a new vehicle. I wanted to try to get a vehicle from Capital because Dustin had been so amazing and kind so I asked him to send me to one of his sales reps. Kemar Edwards was the sales rep I dealt with and he was nothing short of amazing. I live 4 hours away from Tallahassee and he made sure to keep me in the loop the entire time while I was trying to make a decision on what car I wanted to get and how much I could afford. He listened when I told him what my price points were and how much I could afford to pay and he made sure to make it work. When we came to test drive the vehicle and make sure everything looked okay he was super friendly and professional and made the whole experience enjoyable (which if you’ve had to buy a car you know it most of the time is not). He answered all of our questions and made sure we knew everything up front before signing. He worked extremely hard to make my situation turn from a negative to a positive. We were able to leave the lot with an amazing new (to us) car that we couldn’t be happier with. Justin in finance also worked magic for us and made sure we had the best warranty for my car so that if anything ever happened again to my car I would be covered. I can’t say enough great things about every single person we worked with here. If you have to choose somewhere to get a car or trade in or even just get it serviced- trust me you want to choose...

DISGUSTING Experience with Capital Volkswagen's Service Department – STAY AWAY AT ALL COSTS!

I’m absolutely APPALLED by the lack of professionalism and communication at Capital Volkswagen, specifically in their service department. I was told I had an appointment scheduled for last Wednesday, only to be met with utter chaos and incompetence. The service manager, Nick, rudely tried to argue that my appointment was for November, which was absolutely not the case.

Instead of apologizing or even attempting to clear up the confusion, this man, Nick, had the audacity to raise his voice and argue with me like a child. I’m a 21-year-old woman, and I literally had to tell this grown man to calm down on the phone – something no customer should ever have to do. As a service manager, you'd think he'd understand how to manage a situation calmly and professionally, but apparently that’s too much to expect at Capital Volkswagen.

Nick’s behavior was downright disgusting and completely unprofessional. His tone, demeanor, and complete lack of respect for clients reflect how little this company values its customers. Having to deal with someone so blatantly rude and lacking in basic communication skills is beyond frustrating. How does someone like that even get a job in customer service, let alone as a manager?

If this is how Capital Volkswagen treats their clients, then it's no wonder people are losing faith in their service. Save yourself the trouble and take your business elsewhere!! Capital Volkswagen clearly doesn’t care about their customers, and they’ve proven that with their attitude and lack of professionalism....