Absolutely the Best! I have to say that this review is a little over 2 months overdue, but I always kep it on my must do list and better late than never, it's been a couple of very busy months with my daughter's wedding and then the holidays. I want to begin by saying that the warm & welcoming smiles, the top notch customer service and their genuine interest in making a customer happy has gone above and beyond in making me a very happy customer, and making Mushy's my go to jeweler regardless of the fact, that I have to drive close an hour from Miami.....they are that good and trustworthy! I came to Mushy's thanks to my son in law, who had purchased the engagement rings for my daughter and had the most wonderful experience. A little background....so that readers can understand the importance Mushy's customer service and high quality work has meant to me. I brought in two vintage rings, passed down to me from my mother and my aunt. Mom's ring, a gift to her, from my grandmother for mom's 15th birthday, in 1948 Cuba. It has always held great sentimental value from my mom and a symbol of my Cuban roots, even more valuable now that my mom has passed. The 2nd ring was given to me by my aunt, a beautiful diamond/emerald retro, late 1960's cocktail ring, with great sentimental value as well, as I always admired that ring, for it's original setting and style. My mom had very small hands, and so does my aunt....completely contrary to mine! So, in order for me to wear these rings I needed them resized from about a 5.5 to an 8. I took these rings to a couple of jewelers in Miami who either told that the work could not be done, and the other just gave me a feeling I could not trust them. When I brought the rings to Mushy's and explained the value these had for me, I was completely at ease and reassured this would be no problem. Furthermore, they did the work in just a matter of a few days.....in time for my daughter's upcoming wedding (I really, really wanted to use the rings for several of the wedding events). When I picked up the rings, and was able to slip them on for the very first time, it left me speechless, it filled me with such emotion that I started to cry very happy tears....just perfect in every way! DO NOT HESITATE to make Mushy's your go to jeweler, they are honest, fair priced, warm and welcoming and also have a great selection of beautiful pieces. Thank you Mushy, I cannot begin to thank you enough. Warm...
Read moreAbsolutely horrific, complete nightmare on various aspects of jewelry shopping, including wrong sizing, no flexibility on the adjustment of orders and worst of all, the craftsmanship on the resizing is done by a complete amateur.
The ring was taken to be resized and it was done too big. The jeweler blamed her size measuring tool. The ring was resized again but this time the vicegrip press crushed a portion of the ring that cases the diamonds dislodging them. A ring that was lauded for is beauty and finish when it was taken in, was now the "blame" and "reason" of the mistakes made during resizing. Completely unprofessional. The resizer said the ring came like that, thank god for pictures. Then changed his tune trying to say someone else worked on the ring, trying to deflect from his shoddy work while knowing full well that he was. No accountability.
The ring is ruined and the thought that you would take your precious metals and jewels here should concern you, it is no wonder they are going out of business, avoid them...
Read moreBeen going to Mushy's for years. This year I was out of town and I desperately needed a necklace replicated because I could not find something even similar, anywhere. I called Mushy's and explained my dilemna and was told that if I send them a photo they will make every attempt to replicate the necklace. At first, I was a bit hesitant having only pictures to send....well, once again Mushy's Fine Jewelers did not disappoint! The necklace was beyond perfect and to think I had spent so many months trying to find something similar! I was so impressed by the craftmanshjp and detail and they were kind enough to mail it to me in another state! These shops are rare and hard to find. I will always support and shop for my jewelry at Mushy's. I will now have them care for my pieces and even have them make me custom pieces!! Thank you sooooo much Mushy's and thank you for your superb...
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