Quest Diagnostics — Local services in Tamarac

Not a good 1st experience at ALL! Appointments are made for a reason, some of us have other things to do, being a little behind is understood however, this place is totally unprofessional, unorganized and a little on the dirty side. The staff I dealt with were not only unprofessional but their appearance was not good some had hair all over their heads as if they just woke up. I love to see brown skin people working and doing well for themselves but it's hard to be supportive when we are not representing. I went in 10minutes early and was called back 25min later...so I thought. I was watching the screen with my name on it . It jumped from 8min to 19min, finally to 1 min and then gone, I was never called. Two people later I went to ask why I was being skipped and a girl in the back of the room behind the girl in the window said I was calling for a while. I stated how can you be calling me from way back there! Since when do you call people in from your chair behind a wall! There were quite a few people in the lobby and tv on so what happened to coming to the door, lazy I guess. Finally she says go back to rm 4, I waited way to many more minutes, another girl came in asked me for my info and a script. I let her know a script was faxed, she had to go look for it, while she was doing that I quickly called my doctors office to make sure they sent the fax, which they did. The girl tells me she had nothing and I had to go back to the lobby. I left the room but stayed inside, wanting to see how soon someone goes to the fax machine to check which no one did, I had to ask the girl behind the counter to kindly check and when she ever pulled the papers off the machine they were piled so high you would have thought no one was working. Furthermore when I walked by the lab urine samples were ALLLL over the counters just everywhere, I was like hope they don't get people's samples mixed up and how dirty does it look back there, made me uncomfortable and I was starting to feel like I didn't want them to draw me for sanitary reasons. My fax was there she sent me back to the room again, i waited, then finally the same girl who sent me back came in asked for ins info, I gave it to her, she was unable to move forward in the computer and needed help, I ran out of time and could not wait. What a waist of time. They should be careful because corporate could be coming in undercover to evaluate the office and have them fired for being unprofessional and unorganized . I will never go back it's sad because the location is very convenient i hope this place doesn't hurt anyone and get sued...

Ms. Ava must be the most rudest lady/receptionist/office Mgr I've ever known in the medical field. I was there at 6:15AM along with 2 others. When Ms. Ava walked up at 6:22 she looked at us, unlocked the door and kept walking. There was no good morning and definitely no smile/smirk. The lights came on at 6:30 AM no problem but as we put our names on the list she yells loud to us "have your ID, requisitions, and insurance cards out!" Mostly everyone already had their IDs out and the insurance info/reqs were already in the system. "GO TO WINDOW 1. YOU GO TO WINDOW 2. YOU GO TO WINDOW 3!" Is how she's speaking to people. One young lady didn't have her insurance card out and she tells her "I told everyone to have their ID and insurance card!" When the young lady replied she didn't need insurance because of the requisition she told her to have a seat and someone will be right with her for labs. My young lady was having problems with her printer as she could only print my labels. Ms. Ava came to help her (positive). That pushed my place in line back because then Ms Ava and the person behind the 2nd window started writing the wrong numbers on the paperwork and instead of 1,2,3 it was 1,2,1,2,3. I let her know I was there before the other people that were now walking out and she argues with me that they made a mistake writing the numbers on the paper and that I'll be seen shortly. How can a mistake happen when there were only 3 people to start and I was the 3 but you're back on 1 and 2? I advised her I was there early so I could go to work and she says "well we are allowed to make mistakes and you'll be seen soon!"

All I can say is there were 5 people that walked out before me and I was 3rd in line. She has no compassion. She should probably be working in a jail as a corrections officer or in a funeral home because she's so cold and probably unhappy with life.

One thing I can say is the lady who was having printer issues and did my paperwork was very nice. My phlebotomist (I'm assuming her title) was excellent and very professional and got me in and out. Thank you Gail. If I could rate them separately I'd give them 5 stars and Ms Ava would get 1 and that's for having the place open on time! She needs a new occupation!!! I feel sorry for the people that work with her. They're probably scared out of their pants of her and...

Website says walk-in accepted. Went there at 6am in the rain only to be told at 6:36 that walk-ins are not accepted and it is not her faulf if the Website is not updated because the last time she accepted walk-ins she got chewed out

3RD incident in same month.

I guess I am really not supposed to go back to this location at all.

Had a 1:45 appointment on 7/29/20 and arrived 1:30pm and checked in on my phone and decided to wait in my car. I kept checking my phone for a text that never came after waiting 1 hour and 15 minutes Didn'tthink anythingof it as Iwaited a littlelonger at anotherlocation the day before. However, I looked up and noticed my car was the only one left in the parking lot so I decided to go check. What woukd you know, the door was locked and the lights were off and they were in the back packing up at 2:30 which would seem they closed the door before 2:30pm and left me waiting in my car. I knocked at the front door for 5 minutes and was totally ignored. I went around back to see if I could find the exit door and couldn't. Went back to the front and knocked again for 2 minutes and finally someone came over and spoke to me through the locked door told me to come back next day as everything wss packed.up. Looked at my phone time was 2:39 which confirms my suspicion that door was locked before 2:30pm. I went back the next morning and the agent that was working got the brunt of my anger says that was het first dsy back in a month and she was not the one working the day before and can take care of my issue. Told her no already got service elsewhere snd just came to let them know I will be filing formal complaint as 3 times in one month of bad service was mote than enough. Guess she want and confirm that I was telling the truth so I got a call that morning from probably a supervisor apologizing finally and wanting me to come back for setvice. Claiming she reprimanded staff as I should have been seen. Told her not ever coming back to that location and that I alteady had service done at another lab same day and that I am still filing...