T-Mobile Experience Store — Local services in Tampa

This phone is garbage and nothing but problems. I was told on October 19th (that was after just standing there, not even being acknowledged one time by any of your employees, for close to an hour) before I was finally acknowledged by this male employee. I explained to him that I was wanting to change my phone and I wasn't 100% certain which one because I had been looking at a few. Out of those options, we decided on going with my current phone which is the razr+. When he looked at the account, he told me that my current Google pixel pro was not eligible for a upgrade technically but he said that there was a promotion going on where I would get an amazing deal, "one of the best deals possible". It was going to be that I would be receiving my new phone and with this promotional deal, it'd only be $499.99, which is 50% off. Thank is a very specific arrangement that I'm not going to pull out of thin air. Obviously he told me that was how it worked, and it's the biggest reason I got this phone. I've been a loyal customer for MANY years and something like this has never happened. When I decided to contact customer service this afternoon, they acknowledged my frustration but also didn't even offer once after expressing the frustration, to make this right. Wow. So right now, you're basically telling me I have no choice but to pay double what I was told and that I'd have to pay and for a phone that doesn't even work correctly more often than it does. That's unacceptable. We're going to need to figure something out that will resolve the issue and keep me a satisfied customer, instead of a customer inclined to look at options for other providers. Many of them have offers to pay off current contracts and phone leases if you switch and although I'd hate to switch, I'm also unwilling to tolerate being deliberately misled and tricked into spending a considerably larger sum for an inferior phone---especially when I'm disabled and on a tight budget to begin with. This behavior is disgusting and embarrassing. It's unethical. It's just wrong. Do better. God...

The staff was very rude. When I walked into the store, no one greeted me. All of the employees were assisting other customers except for one. He was making light talk with customers while another employee was helping them and then he went to the back. I stood at the front phone display for approximately 10 minutes before anyone acknowledged me. However, everyone that walked in the store after me was greeted within seconds of entry. After another six minutes, the same guy that acknowledge me, walked up to the customer that came in after me and asked him. How could he help him? I said, excuse me, sir I was here before him. The employee apologized and said I didn’t remember. He got my information and said it’ll be 10 to 15 minute wait and then he asked me who was next as if I was an employee. Once the employee that went to the back came back out to the floor he asked me how could he assist me? I told him I was in the store for a charger cable. We walked over, picked out the charger cable, and I was checked out right there on the spot. Once my transaction was completed the employee that helped me said let me grab your receipt. I walked back to the front phone display to wait for the receipt. The employee brought me my receipt. I said have a good day. He did say a word and I exited the store. Everyone that walked into the store after me was of either Indian, Arabic or European descent. These people were greeted the moment they walked into the store and they were noticeably treated different than me. It’s so insulting because there are two black gentlemen that work in the store, one of which helped me but didn’t want to. I say that because I wasn’t acknowledged and he left the floor to avoid me. Now that may not be the reason however, the fact that I was not greeted, the interaction wasn’t pleasant nor did he simply say have a good day upon the retrieval of my receipt. Once my transaction was done he just handed me my receipt and turned around and walked off. To the staff that was on duty today 08/31/2024 at approximately...

Anything to open a new acct I guess. I needed Internet to work from home for the hospital. 1st time T-Mobile customer/experience and it has been 3 wks of issues. First day I signed up, unlocked my credit, was told the Internet bill would be $40 a month, called customer service the other day to double check my bill info and they said my bill is $65 monthly. The 1st tower wasn't working. The store was going to close and we figured it may have been my phone. I took it home and it still wouldn't hook up to anything including my husband's phone or any devices we have. I took the tower back to the store for assistance or a replacement. I was welcomed by the same gentleman who opened the acct, but also another gentleman who looked at me and said, "You have to use your phone and the app." I did that already and had explained that. He wasn't even going to help. I just stood there because I'm not letting a business run my credit and open and acct and keep self helping to trouble shoot service in 24hrs. Even though it was made to seem like I didn't know what I was doing, turns out the tower had to be replaced. Everything worked when I got home and set up. I was also given papers for a rebate I was later told by phone was only eligible for online customers and they are still having issues w/ my T-Mobile ID which they keep saying was not set up correctly because it keeps saying my acct doesn't exist. I had plans to open 5 phone accts for the family added on once I got settled with the Internet, but the customer service experience has me wanting to run back to Spectrum and another phone...