Super Save Discount Food Store — Local services in Taos

I Like Going To Super Save Once In Awhile Because They Really Are More of A Family Owned Grocery Store Than the Other Two Large Grocery Stores That are part of well known National Chains. I Like that at Super Save You Can Find Many Food Items that The Bigger Stores don't carry for some reason. These Include what I Consider to be A Better Quality of Bakery Fare, Including Donuts, Cakes, Danishes, Cinnamon Rolls And Even Decent Cheese Cake by the Slice. Super Save is Part of A Nationally Known Grocery Cooperative And This Both Enables them to Offer Comparable Prices on many can goods, cereal brands, milk, and most other typical grocery items. Another reason I like going to Super Save and its kind of what They Are Known For, is They Definitely Have Lower Prices on their fresh meats, such as pork chops, hamburger meat, steak, bacon and lamb, among other selections. The Russell Family, who are the original owners and the founders of the small regional Northeast New Mexico grocery chain, owned a large cattle ranch in Northeastern New Mexico where they would raise cattle, sheep, pigs/ hogs and perhaps other farm animals and so it became a tradition at their SuperSave stores that They Could offer their Customers a Lower Price for their meats that came fresh from Their Ranch and Personally, I Do think they have a Better meat section, with Fresher and Less expensive meats, than the two national chains Grocery stores in Taos. Another thing Super Save stands out for is their Produce Department, where they carry anything and possibly more than the bigger stores and the produce is always very well displayed, their produce workers spray with water to keep the produce fresh and their prices are great. One last thing, Super Save Has A Nice Deli where the workers make many different hot food items daily, from rolled burritos to big deli sandwiches to fresh made potato and macaroni salads to rotisserie chickens. It's A Very Nice Grocery Store, they Keep the store Clean and they have a Friendly staff, So Check It Out When...

Below is my previous review, I’m updating to five stars now because their staffing has changed and their attention to customer service has changed. I get EXEMPLARY service from their bakery and their self checkout staff has improved also. I no longer feel profiled or mistreated when shopping at super save which is great because they are the only place in town where you can get specific ethnic foods. I am greeted when I walk in and thanked when I exit. Good job Super Save!

“I’ve been trying to figure out what my problem is with super save. Aside from the fact that the savings are far from super, I feel profiled every, single, time I shop there. Upon first entering there are about 3-5 workers in the entrance area that stare but never say hello or welcome. One particular worker will watch me up and down the aisle starting intently and never speaking to me.

My final straw was today when two workers walked towards me and I said “hello, excuse me but do you work here” and was ignored. I followed behind them yelling hello and once they stopped to complete their task (which happened to face me) I was able to get one workers attention. The other worker refused to acknowledge me or speak to me at all. I was looking for topo Chico and the worker that acknowledged me asked the other worker to show me where it was. The other worker did not want to!! He asked if he should finish what he was doing first. He was instructed to show me the item instead. He NEVER made any eye contact, never spoke to me until he nonchalantly pointed out where the seltzer was and left. He sped to the item (I lost him at some point and found him again by the produce).

Overall, I’m over it. I have observed how the other customers are treated and it seems they treat customers that look like them preferentially.

*update, was asked to reach out on their website which I did over a week ago with...

I would like to add my comment. I am from Colorado and we visit new Mexico quite often. We always stop by this store because of the good service we have gotten in the past. But on August 5th 2018 we stopped by to buy our green chili and our tortillas like we have for years. I decided to buy some lottery tickets that you have in front of the store. I kept winning and had to keep taking my tickets to customer service, I could tell the lady behind the counter was getting very agitated just by her voice and actions, so rather than keep agitating her I informed her that I would take my money and run. She replied with a comment that was totally unprofessional , she said "good because this is not a casino." I had to think about what she said, so I made a comment back to her,"well maybe you shouldn't sell lottery tickets here if your going to act like this." I did ask the lady behind the counter twice for her name, here again very unprofessional she did not disclose her name. I walked back to my car and this was bothering me, so I went back inside to talk to the store manager , his name was Leo.I informed him what had just happened and he was very apologetic. So with this being said please don't let one bad apple ruin the rest of the good crop you have . thanks for your time and hope you do the right thing. Matt J...