CVS — Local services in Teaneck Township

After 25 years of patronage at the 188 Cedar Lane Teaneck location and watching years of CVS employees come and go, I am disheartened to find that after all of these years they have hired a team of CVS employees who have engage upon racial profiling in my community. The current manager, Ashish Shah has proven to be exactly that and I am saddened to have had my child experience racial profiling by this CVS manager and his team yesterday. My child, went into the store to buy a greeting card, deodorant and several other items totaling to close to $30. He had tendered the transaction with a front desk clerk by the name of Sohalia who accepted his cash payment, bagged his items and gave him a receipt. As my son walked out, the store manager Ashish asked him if everything was ok, and my son replied yes, thank you and proceeded to walk outside of the store back home. Before he could get to the next block, 3 cops cars had surrounded my son and accosted him. The CVS manager and his team called the Teaneck cops and reported my son as a thief, that he had "stolen deodorant in his pockets". My son was frisked by the police in public and after they had found that he was innocent had nothing in his pockets (unlike what the CVS store crew reported) except for his wallet and headphones and the CVS branded bag with his receipt of items--including Old Spice deodorant that was $9.89. The police had apologize to my son for the inconvenience but had to go through the shock, embarrassment and extreme fear of being accosted by the law for being an innocent young, strong Black man, simply doing what we all do when we have a birthday, ...we run to CVS to get a card. Needless to say, the damages are done emotionally, mentally and spiritually to my son. Because of CVS management's unprofessional and immoral judgement lens, the damaging results are that he will probably never walk back down Cedar Lane again and definitely he and we as a family will NEVER ever step foot in the 188 Cedar Lane CVS nor any CVS chain store. Racial profiling exists at CVS and this fact is true because being Black while shopping for a greeting card and deodorant at CVS is a crime to them. CVS employees such as Ashish Shah and his team should be removed from our community retail brands that we have grown to live, love and trust in our community for generations. He has stained the image and instilled fear and discrimination into the community instead. We intend on pursuing this issue legally or at to raise awareness about the racial profiling happening at this...

Horrible experience. My husband and I went here to get our passport photos taken, but the girl working there was extremely unprofessional. Despite taking multiple pictures, she couldn’t get it right. The photo she eventually selected and printed was blurry. On another occasion, I went to get a single-page document printed. I had called ahead, and the woman on the phone assured me that everything was working perfectly. However, when I arrived, both machines were out of order. The man in charge apparently the head in this family-run franchise told me not to worry and suggested I place the order through the CVS app so they could print it in-store. Since their machine wouldn’t connect via USB or cable, I followed his instructions and placed the order. Then he informed me that the store’s internal computer, which processes all print orders, was rebooting and could take 40 minutes. I waited, but even after 40 minutes, nothing was ready. This location constantly lies to customers, wastes time, and provides terrible service. Don’t go here try another...

The store itself is dated and has a mediocre selection of items. There are much better options less than a mile away.

Service is terrible not because the staff are bad, but because I think they have less than 10 people total employed there, and often only one or two people are working in the entire store.

One of the supervisors/managers, a balding Indian man, is always EXTREMELY hyper like he just did a bunch of cocaine before his shift, and most of the staff harass and bully the local school kids whenever they are dark-skinned (world famous Indian racism). It’s just a really weird store overall.

Lately, the shelves are more and more bare and the staff fewer and fewer. Looks like this location will be shutting down soon....