I am an avid, meticulous collector. I've acquired over 60 watches for my personal collection this last 12 months from dealers of all types all around the world. I just acquired my first piece from Wilson and I have to say it was not only the best experience and top quality product and process, but it's the first time where someone has treated me the way we, as buyers, WANT to be treated. He's not like most which are after a specific sale just to turn a watch. Wilson gets to know you, what you're looking for, helps you identify options whether he has it in stock or not... then the best part happens: once something is identified, he spends a lot of time showing you via helpful videos of the piece on a timegrapher (for its performance, which no one does), slowly walking you through the watch, its features, giving me full confidence in what I'm potentially buying or even being so helpful that I realize it's actually NOT for me and I didn't have to buy it to realize that. I also noticed that his inventory is top notch. Not just the brands themselves, but from what I've seen they're always very top quality condition, usually with papers, which is important to me. He's never pushing some watch that he may more margin on, it's all about what I wanted, what I was looking for and then a reasonable price (everyone has to make money). If a piece ended up not being what I wanted then even after all that time helping me, he's just as willing to do it again on another. He's certainly set himself apart from all the others with his commitment to be different, to treat buyers better than anyone else, not as a trade. Once I nailed down the piece, wire the money after the receipt of invoice, then I got an amazing walkthrough video of the piece, all parts with it, then the packaging of it, then the shipment, followed by the tracking info and follow up after. There are a lot of sources to acquire watches. If you want transactional then you have lot of other choices that come with risk of all kinds. Wilson is clearly committed to his process, building relationships that are flexible to the BUYER and his needs and wants, not sell side. He pays attention to the details and you. Amazing first experience and now we continue exploring other pieces and other learnings of new products to accompany pieces. I highly...
Read moreI recently had the pleasure of engaging in a fantastic deal with Wilson, and I must say it was an extraordinary experience. Our transaction revolved around the purchase of a Panerai PAM423. Throughout the process, Wilson's exceptional professionalism, prompt responses, and unwavering attention to detail truly stood out.
From the very beginning, Wilson displayed an impressive level of expertise in the world of luxury watches. His deep knowledge of the Panerai brand and the 423 model was evident in his detailed descriptions and willingness to answer all of my questions. He patiently guided me through the specifications, history, and unique features of the watch, ensuring that I had a clear understanding of what I was purchasing.
What truly sets Wilson apart is his responsiveness. Communication with him was always lightning-fast. Whether it was through emails, text messages, or phone calls, I could count on him to respond promptly, even during weekends and evenings. This level of commitment to customer service is quite rare and greatly appreciated, especially when dealing with high-value purchases such as luxury timepieces.
Wilson's attention to detail is nothing short of impressive. He meticulously documented the condition of watch, providing a comprehensive set of photographs that left no room for surprises. When I received the watch, it was exactly as described, if not even better. Every tiny detail, from the pristine dial to the flawless case, was immaculate, a testament to Wilson's commitment to transparency and honesty.
Throughout the entire transaction, Wilson demonstrated a high degree of professionalism. He ensured that all the paperwork and logistics were handled efficiently, leaving me with peace of mind and confidence in the legitimacy of the purchase. He made sure the watch was securely packaged and provided a tracking number for the shipment, further reinforcing his reliability and commitment to customer satisfaction.
Dealing with him was an absolute pleasure, and I look forward to any future opportunities to do...
Read moreI recently had the pleasure of working with Wilson, trading my Rolex Daytona 116520 for an almost brand-new 116500, and the entire experience was nothing short of exceptional. From the moment I contacted Wilson, it was clear that I was dealing with a consummate professional with an extensive understanding and passion for Rolex watches.
Wilson's expertise and clear communication made the trading process of my 116520 a breeze. His in-depth knowledge of both models instilled in me the confidence that I was making an informed decision. The transparency with which the trade was conducted ensured I received a fair and competitive value for my 116520.
What truly sets Wilson apart is his remarkable knowledge of Rolex watches. The Daytona I received was immaculate, practically brand new, and exactly as described. The attention to detail in ensuring the authenticity and pristine state of the watch was evident, providing me with complete peace of mind.
Wilson's commitment to customer satisfaction was evident in his responsive, patient, and attentive approach to my queries. His professionalism and dedication to ensuring my comfort and satisfaction throughout the process were unparalleled, making the transaction a smooth and enjoyable experience.
The watch was beautifully packaged, complete with all necessary documentation, which assured me its authenticity and quality. Wilson takes great pride in delivering an exceptional experience to his clients, and he succeeded in every aspect.
I wholeheartedly recommend Wilson to anyone looking to buy, sell, or trade a Rolex watch. His extensive knowledge, exceptional customer service, and impressive inventory make him a standout choice for any Rolex enthusiast. Thank you, Wilson, for making my trade experience truly outstanding. I look forward to working with you again...
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