While waiting to have a recently purchased necklace repaired, I asked to have an anklet cleaned in which diamonds were removed. Making it extremely obvious to the naked eye. It looked as if the gold was melted to attempt to fill in the spot. They (Nick and another shorter gentleman) proceeded to tell me the diamonds are there but ājust cloudyā. How so if they werenāt cloudy prior to the cleaning? There were other customers in the store during the dispute and in fact confirmed there was no diamonds in a few spots as well. Once they seen I wasnāt letting up and knew what they done, they offered to āreplaceā the diamonds they claim were just cloudy. I declined and left. Why would I trust that when they have stolen from me already? Theyāre not trustworthy. Never returning nor recommending. Hopefully this helps someone else. I should have known when they said the cleaning would be free.
Update : 8/28/24 I didnāt have time to come back and update the review the same day but, I took the piece to a Pawn Shop immediately after leaving Shalimar and asked for the areas of concern to be tested. To no surprise they took out lots of diamonds and replaced them with smaller lower grade ones which is why it was so obvious and appeared to only look like holes of melted gold. Also, I failed to mention during the ācleaningā I had a strange feeling because I didnāt hear any steaming for a while. Yet the ājewelerā had the piece in a back room for a very long time which is why I grew suspicious. I told them never mind about 3 times and to just give me the anklet back because I needed to leave and they kept telling me āitās almost doneā. My intuition was right the entire time. Do not let them scam you or offer a āfree cleaningā on any piece with diamonds (they will be removed). For this place to be in business and servicing locals for years I can only imagine how many times theyāve done this and got away with it. Thereās another review that mentions a similar...
Ā Ā Ā Read moreI visited this establishment to have a diamond and baguette tennis bracelet repaired, as the clasp had broken easily over seven years ago. I chose this location based on its numerous favorable reviews. Upon my arrival, I was attended to promptly by a gentleman with salt and pepper hair, who provided efficient service.
The bracelet required a completely new clasp crafted from white gold, and several diamonds and baguettes were missing. I was pleasantly surprised to find that I dropped off the bracelet on Saturday, and by Monday morning, the repairs were completed in their entirety. The craftsmanship was exquisite; all the missing components were replaced flawlessly, and the cost was remarkably reasonable. Additionally, the bracelet was polished and cleaned to a high standard.
I wholeheartedly recommend this establishment. From the moment I entered, the staff demonstrated exceptional hospitality, and the lady who assisted me during the pickup was equally welcoming. I also received a text message from Rick notifying me that my bracelet was ready for collection on Monday morning.
I will certainly return, hopefully not for repairs but to make a purchase. I extend my sincere gratitude for your honesty and for restoring my bracelet, which holds significant sentimental value to me. Thank...
Ā Ā Ā Read moreShalimar Jewelry is the epitome of excellence in the world of fine jewelry. The moment you step into the store, you're enveloped in an atmosphere of luxury and sophistication. The staff at Shalimar are not just salespeople; they are true artisans and connoisseurs who bring a wealth of knowledge and passion to their craft. Their professionalism is unparalleled, ensuring that every customer feels valued and understood.
The collection at Shalimar is nothing short of breathtaking. Each piece is a testament to exquisite craftsmanship and timeless beauty. Whether you're seeking a dazzling engagement ring, a unique statement piece, or a classic accessory, Shalimar offers an array of stunning options that are sure to captivate your heart. The attention to detail in every design is evident, reflecting the store's commitment to quality and artistry.
Shopping at Shalimar is more than just a transaction; it's an experience. The personalized service, combined with the serene and elegant environment, makes every visit memorable. The staff's dedication to helping you find the perfect piece, coupled with their genuine warmth and expertise, sets Shalimar apart from any other jewelry store. For anyone looking to invest in beautiful, high-quality jewelry, Shalimar is the ultimate...
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