Le Nails — Local services in Temple Terrace

I like the place but unless I get my guy to do my nails they come out horrible or just wrong. Most of the staff doesn't speak English which makes it very hard to ask for what you want done. The owners are very nice though and that's what keeps me there. Last time my nails were bad she let me come in and have them redone and she apologized several times, they go out of their way to make their customers happy.

EDIT: 4/14/19

So before I made a very nice comment because I really do like the owners and usually have no problems here but yesterday was absolutely unacceptable and they lost me for good.

I've been having a lot of trouble lately since they changed sooo many people and on Wednesday 4/10/19 I got my gel manicure as I usually do only 2 days later my paint chipped and became totally easy to remove! I suspected he was using the wrong bottle at the time and also charged me for a normal manicure however I didn't say anything because the last time I tried to notify them of a problem the owner's sister was extremely disrespectful and glared at me for weeks after that first initial incident.

So I walk in again gearing for the worst and one of the old timers that's been there forever asks me what's wrong. I explain to him, he dismisses all my facts and says "Yeah, that happens" and I'm like "No, I'm sorry...not in 2 days."

Cuts me off and says "pick your color, we'll fix it for you" so I do, next another older man that has also been there awhile is about to do my nails and starts questioning me! First he starts asking me who did them so I told him then he starts declaring loudly that it is gel. I respond "Just please fix it, it chipped in 2 days, it's not gel." He starts fighting me and causing a scene, grabs a cotton swab soaked in acetone and starts vigorously rubbing my finger. Then keeps saying "You see, it's not coming off, it's gel!"

Once again I say "I'm sorry but it's not. I've been wearing gel for years and not once has it chipped on me at least until 14 days have passed" Keeps rubbing my finger and saying "Look, look, do you understand what I'm saying?!" Finally I pulled my hand away and grabbed my purse.

He was chucking as I told him "I'm sorry I didn't want to bother and if you aren't going to fix it I'm just gonna leave. I'm never coming back."

They said nothing and treated me like I was just some lowlife that wanted a free manicure, not a loyal, returning customer that has usually NEVER bothered.

I'm so disgusted they treated me this way, it was humiliating and I felt so attacked. I was scared to even bring it up because of last time and I should never feel like that, especially for something I PAID FOR.

I'm never coming back here and it is my sincere hope that they quickly learn from their mistakes before more good...

They have THEY MOST terrible customer service. The manager who is a female doesn’t know how to speak to a customer when a question is asked .I asked her about the nails that’s show the difference color schemes to find a gel color and she goes to tell me they don’t have any .. which is not the case because they eventually handed me a set of rings that had the colors . She rushes me to a seat after I asked her for help and starts talking in her language to her coworkers and they look at me and start laughing. I ignore it and take my seat and the nail tech isn’t just staring at me like she doesn’t know what to d with her self . I ask again about my color preference and she just tell me she doesn’t know. I get back up to look at the different color and the manager asked me if I’m ready as if I’m taking to long to pick a color when I just asked for help . All the while, her coworkers are still giggling . I tell her no I’m not and she got to move my belongings to another chair were there is NO nail tech . The lack of professionalism and indecency was incalled for I had literally just walked in and I intended to be a paying customer . I called 10-15 mins in advance and inquired about a fill w/ gel and shape change and gel on my toes . Picked up my belonging the movement she put them down . If you appreciate unprofessionalism, to each’s own but I had to refrain from really telling her something . You don’t do no mess like that 🙅🏿‍♀️, you’re a business and I’m a customer which means I’m an investment . All you had to do was literally your job but unfortunately, she was too incompetent to do so 🤷🏿‍♀️ ( they could even get one...

I came here to get my nails done for my wedding. I wanted a $30 pedicure and she kept trying to talk me up to the $45 pedicure. I only had a certain amount of money which I disclosed. We agreed upon a certain style at a certain price and my son sat on the chairs where you get your feet done and kept asking her to turn on the water and I said no because he was leaving with his dad and I wasn't paying for him to get his feet done. She turned on the water anyway which was dirty and charged me $5 for it. She started doing my nails a style that didn't agree to and I told her to stop and I was leaving. She charged me $50 for getting my feet done 35 30 for me and five for my son which I never wanted him getting his free done and then 20 for cutting my nails. I was so upset I didn't argue. I just wanted to leave. I paid her the money but I will never return to this place. She kept jumping and it changing the prices randomly. She tried to charge me $140 in total which I refuse to pay. When I tell you I will never come here ever again in my entire life. I'm so upset, especially because it was right before my wedding and the way that I was taking advantage of is just monumentally disrespectful. This nail salon is a scam and they're going to change the price on you. At the end there's a place across the street by Wingstop call TT nails. That's much better cleaner and more...