Shooters World — Local services in Temple Terrace

Have not had a bad experience with the store side, but went with my father and wife today and walked away remembering more about the attitudes we encountered at the range rather than the shooting. I totally get the fact that it’s a dangerous and loud environment, but when my wife nipped the ceiling 20 yards down range, the reaction by the range officer was so dramatic and startling that you would have thought she flagged him with the muzzle. He sprinted over and yelled “Stop!!” four times and pretty much yelled at her that if she did it again they would charge her $25. Again, I totally understand rules and consequences, however, she was firing one round off every 10 seconds so the approach was unfounded. That was the end of it. The same range officer came to us ten minutes short of our hour being expired and told us time was up. Between shooters cards, range time (1 hour), and 2 paper targets, we spent $72 and only took up ONE lane. I find it hard to believe they can’t track time. I was told I had to go to the front and ask about the time. I did and when I approached the “range manager” he rolled his eyes as he walked away and told me to shoot for 10 more minutes. Great facility, awesome store set up, great ccw class, but the range staff I personally met with today left so much to be desired. In a time where we need gun culture to be inviting, supporting and service oriented, this is a sad experience. My last note, they charged me for shooters cards without letting me know. It wasn’t until I looked at my receipt that I asked about them. You would think this would have been a good time for them to explain how they work or how to get them… nope. They just told me I would get them when I exited. Well, I didn’t get anything. I call led back and apparently they take your picture so each of us had to go back to get it. Customer service is a joke and I’m pretty sure there is no focus on service in their training. In response to your reply: 1st of all, you should look up the definition of blatant, which is: of bad behavior) done openly and unashamedly. She did not purposely shoot the ceiling and certainly did not expect to either. Her laughter was a result of feeling the recoil of the revolver she was using, not because she is interested in vandalizing property like you suggest. She didn’t even realize she did it. Im sure this is not the only time you see a newer shooter hit the ceiling and this is part of the learning process. That’s why it’s not a typical ceiling and several ceiling tiles are at an angle. You “expect” this to happen. As for your policy, it’s interesting that your RO never mentioned $300, but mentioned $25 and I’d love for you to post pictures if your ceiling for the world to see your “blantant” lie about how you typically handle these incidents. Or, even better, post how many times you’ve charged $300, or even $25, along with how often you change those ceiling tiles. Then you can let people determine, on their own, how often you charge $300 for accidentally hitting the ceiling. Don’t mislead. I don’t even have a problem with the warning, I’m all for it. The issue is the manner in which the warning was given. It’s interesting that you also never mention how “blantant” the staff was in cutting our time or the manner in which the manager rolled his eyes, like a teenager, when I approached him about it. About the shooters card. I have no problem with it, however don’t try to tell me you always charge it. We visited the range several weeks before and it was never mentioned or charged. Look that up and tell the public the truth. I’m not even complaining about having to get one, just the fact that nobody explained how or when you get it. In fact, I don’t have a problem with any policy, it’s how they are enforced and the respect paid to paying customers who are showing you respect. Have some class and be honest...

My recent visit to Shooters World left me deeply dissatisfied and appalled by their lack of customer service and questionable nickel and diming policies displayed at Shooter's World. I've frequented Shooter's World since it's opening, and I have purchased multiple firearms and have had multiple firearms transfered there. My anticipated enjoyable trip to the range with my daughter turned into a trial in patience, and ultimately ended with them losing a long time customer! Upon arriving at the facility (not very busy for Monday Ladie's Night I might add), I was shocked to be told by their staff that our membership cards and waivers had expired once again (even though we literally were just there a few months prior). When I questioned the need for an additional membership card for my minor daughter (who isn't 18 yet), we were met with dismissive responses from the staff and an explanation of a new policy being implemented just recently requiring everyone to have a Membership Card (more $$$ for them). The employee even said 'oh you probably filled the waiver out when our systems were down a few months ago.' It became evident that their system was broken a few months prior, and they're now placing the burden on to their customers to verify when the last time they filled out the waiver form etc. This whole ordeal ended with the staff (all 6 standing behind the range counter doing absolutely nothing) besides telling me there was nothing they could or would do to help me. The Millennial then told me to 'Settle down' as I started getting frustrated by the unapologetic and lackadaisical responses I was receiving from the employees. To repeatedly come to the range and face new fees and policies being implemented, and repeatedly being told your membership card(s) have expired was irratating and increasingly frustrating; but having their employees then treat you, the customer like a burden and annoyance while ultimately mocking you (later in the story) is unexcusable! Please keep in mind, they did absolutely nothing from a customer service perspective to defuse or help alleviate the situation. There are far too many places to go and I'll transfer my guns elsewhere (someone mentioned $75 FFL transfer fee! Holy cow that's insanely expensive!) This whole situation ultimately culminated with staff unapologetically telling me to just leave. As I willingly walked out of their empty showroom, I was trailed by two Millennials laughing and patronizing me yelling to 'have a good night!', as I left their store for the last time. They all laughed and gave the impression my thousands of $$$ of past and future business walking out the door wasn't wanted, needed, or appreciated! Conclusion... After my experience and reading alot of the other recent reviewers' experiences at Shooter's World, it doesn't appear my situation is an isolated one. It's obvious this used to be a good place to frequent when it initially opened, but with the recent policy changes, excessive add on fees and ultimately a rude, worthless, lazy, entitled staff which led me to the conclusion that Shooter's World will never see another dime of my money...

If I could give a 0 stars, I would. I had a $200 gift card I received as a birthday gift and wanted to go back to Shooter's World since it had been over 10 years that I met Mr. Kearney (1 of 3 brothers), purchased my previous firearm, and had a good experience then. I tried to make an online order, using my gift card, and tried to have my purchase shipped to the store. Unfortunately, I had problems with the website and was unable to make the purchase, so I called and spoke with a few of the managers at the Villages and at the Tampa stores. The managers told me that the physical store managers had no control and could not assist me with my order because the stores and corporate entities that ran the online store, "had communications difficulties, " and I would need to contact the corporate entity directly, since it was a online order and the website was still in, "beta" phase. I was contacted by a young lady on a Friday morning with a not so friendly attitude to take my order. I made my order and was told my gift card had "no balance" on it. I was not told why the gift card was empty, but I placed my order anyway because I needed the firearm for employment. I contacted the person who gave me the gift card and was told that there should not have been any problems with the gift card. I called the Tampa store and spoke with a representative and was told the gift card had over $400 on it and was still active. I asked for the name of the young lady who called me that morning and was told that he did not know. Long story short, I received an email the "Marketing Department" stating my order was cancelled be because they spoke with the representative and "discovered was that it was you who were in fact yelling and behaving in a hostile manner that was completely uncalled for." Basically, the "Marketing Department" accused me of being rude to the female representative, which is a bold face lie, because I have all my emails and communications with the corporate entity, which show I was not rude, mean or used any obscene language. The fact that I was going to pay for the firearm purchase without the use of the Gift Card, would show that I needed the firearm in a timely manner was more important than a rude customer service representative. I write this review to let potential customers know there are better businesses that do not insult customers, provide better customer service, and actually earn and deserve your hard earned money. If you do not believe me, check out their BBB complaints. Additionally, the fact that no one at corporate would provide me a name is very suspect. Please choose who you shop with carefully and stay away from Shooter's World, in my...