Planet Fitness — Local services in Texarkana

Scam!!! I would give a negative rating if I could. You can't depend on this location to cancel your membership, so be sure you have them document your cancellation immediately. They failed to cancel my step-dads membership in November 2024 at the end of his contract in December. Then charged my bank account for January 2025 membership and a annual membership fee ($82 worth of charges). I called and spoke with Curtis, he said it hadn't been cancelled prior to our call. But assured me it was cancelled now and a refund was being issued. I patiently waited for 2 weeks for my refund, but nothing. I called again and spoke with Sarah. I explained the situation, and she said Curtis never cancelled the membership (this is twice). I explained how he said he cancelled it, and issued refund. I gaave her timelines of when this all happened. She said he didn't do his job, as she didn't see this noted. Sarah also pointed out how she appreciated my calmness despite the frustration. Then she said she could see where a document was sent to my step-dads email address on the very same day that I spoke with Curtis. Sarah blamed Curtis, the front desk rep who spoke with my step dad the first time, and then said only her GM, Alexis, could authorize a refund. She told me to have my step-dad come by to speak with Alexis, and she would be in at 8:30am as Alexis was dropping off her child at daycare. He went by, and guess what Alexis wasn't there to speak to. He spoke with Sarah, and it was supposed to be fixed. Another 2 weeks goes by and still no refund. Again, I called Sarah, and she now says they have no documentation to show we cancelled the membership in November or otherwise. She said the GM now says she will not issue a refund. If this is protocol on how to cancel memberships after a contract ends......BEWARE! We did our due diligence, even giving 30 days notice. They will continue to leach off your bank account, and fail to refund your money when they fail to do their job!!! How unprofessional and...

This location is very bad when it comes to enforcing the rules of the gym. Yesterday and today were the worst days I've seen. They are not enforcing their dress code, gym etiquette, and "lunk"-related rules. This place is no better than a bodybuilding douche gym anymore. They have guys in bodybuilding tanktops slamming weights, checking out girls while they workout, being loud and encompassing the "lunk" term by exact definition, and the staff just don't care. I pointed out several offenses happening as I spoke with the employee (white dude, glasses, thin build) that was working yesterday afternoon (12/30/2019) while showing him on Planet Fitness' own list of no-no's that the company has rules against these things -- and for good reason! What's happening now is that all the "lunks" in town have memberships here because it's the cheapest gym in town, and nobody is enforcing the rules. The "Judgement-Free Zone" no longer exists, as men and women on the bigger end of the spectrum are watched and pointed at while simply trying to better themselves, and the douchebags in tank tops carrying gallon jugs of water are making the place an anxiety-filled nightmare for all the people who are there because of what the company is supposed to stand for. It is an...

I’ve been a member at Plant Fitness for a while now, and I have to say, my experience has been fantastic. What truly stood out to me recently was the incredible help I received from Jeremy, one of the employees at the gym. From the moment I approached him with some questions, he was not only knowledgeable but genuinely invested in making sure I had everything I needed.

Jeremy went above and beyond, providing me with personalized advice that made a noticeable difference in my workouts. He took the time to explain equipment, offer training tips, and even checked in on my progress. His positive attitude and willingness to help made my experience at Plant Fitness truly exceptional. It's rare to find someone who’s not just doing their job but genuinely cares about making sure others succeed.

Plant Fitness is lucky to have someone like Jeremy on their team, and I’m grateful for all the support he’s given me. Highly recommend this gym and especially Jeremy for anyone looking for great...