Zales — Local services in Texarkana

My bad experience was not just with this Zale's store, but with Zale's in general. The ring my fiancé bought me lost one of its bigger stones two months after he proposed and gave it to me. He and I went to this particular store in Texarkana and were told they would not fix it, even though it lost a stone soon after purchase and was expressly caused from the poor workmanship of Zale's. We were told we would have to pay an arm and a leg to have my ring fixed or buy another ring. I do not want another ring. My fiancé asked me to be his wife and promised me forever with my ring. How can I just replace it for another? However, Zale's refuses to make things right. My family and friends have always been regular customers, but needless to say neither I nor my family or friends will be shopping at Zale's anymore. Beware of Zale's. They just might turn your dream into...

DO NOT PURCHASE ANYTHING OR TAKE ANYTHING FOR REPAIR TO THIS DREADFUL PLACE. I WISH I WOULD HAVE BEEN INVOLVED IN THE PURCHASE OF MY RING, BECAUSE I ASSURE YOU THAT I WOULD NOT DEAL WITH THIS COMPANY OR THE RUDE PEOPLE THAT WORK AT THIS POOR EXCUSE FOR A STORE. EVERY TIME YOU GO IN THERE, YOU HAVE TO WAIT FOR 30 MINUTES OR MORE TO BE HELPED. YOU SEND ITEMS OFF FOR REPAIRS AND NEVER RECEIVE A CALL BACK. WHEN DEALING WITH STAFF OVER THE PHONE, THEY ARE UNPROFESSIONAL AND RARELY KNOW WHAT THEY ARE TALKING ABOUT. ITS ALSO INSANE THAT IN 2021, THEY EXPECT YOU TO CARRY AROUND A PIECE OF PAPER FOR YOUR INSPECTIONS. USE A COMPUTER FOR THAT! YOU CANNOT TELL ME ONE OF THE NATIONS LARGEST JEWELRY CHAINS CANT AFFORD AN ELECTRONIC SYSTEM TO KEEP UP WITH THEIR SERVICES. Rant over, but seriously do not waste your time...

😡I will never shop here again!!!! I have been patiently waiting for my ring since August!!! They resize my ring and took forever and then say that the diamonds falling out ok so sent it back off again same thing over and over again!! They said they have the same ring that’s a size 5 and is shipping to their store waited on that guess what wrong fn ring!!!!!! Now what??? I just got the ring Friday now I’m pissed!!! I am thinking about getting my lawyer involved with this matter therefore it’s not the ring I paid for!!!!! I am done with ZALES!!!! Better find a solution to fix this issue soon! Oh so spent 3200 and got a ring that is 1800 😡 give me my money...