Wilson's Appliances — Local services in The Woodlands

Edit : July 2025. to reply to the owners update . Please do not lie about multiple attempts to call me when I had this issue, and that it went straight to voicemail. Because I can pull all the phone records to verify otherwise. I find it very unfortunate that you deemed it necessary to reply the way that you did, if anything you made multiple attempts calls, emails to get me to REMOVE or EDIT the review. It was NOT when the situation occurred. I already stated what my review was and where I stood and that nothing could be done to make it up for it because ultimately you can’t give me any money back , Nor was I requesting any money back or any compensation. There was no need to request to take my number off the account when the situation already occurred and there were no further issues . There was no “confusion in communication “ you stated you were at fault , of having your employees call right before closing time and stated you instituted a new protocol after us. You also stated that you “ wrote up” the employee that was rude. Which I didn’t ask for anyone to be written up. We made you aware of our disappointment and dissatisfaction, and possible critique to make it better for future customers. Constantly calling and emailing after I stated nothing could be done to make me change my rating, could be considered harassment. Just so that everyone is aware you were previously rated 2 stars. But I have now downgraded to 1 Star because of your response. I understand the need to protect your business, but to blatantly lie and stretch the truth is unbecoming of any business owner.

I previously purchased a dryer from this company and I would have gave them 5 star. From the service to delivery everything was excellent and I would have recommended them to anyone .

Fast forward to now, my washer gave out . My husband went here on Saturday and he stated he was in out and 15 mins with our purchase . So the sale was fine. The issue this time around is communication. They said weren’t getting a new shipment until Tuesday (sucks for us but we understood) he watched them out in the note if I wasnt Able to answer because I work At the hospital, they are supposed to call my husband . We didn’t get a call, I call Wednesday and they said they didn’t receive the shipment, and she said “maybe Friday” then I would have to schedule the delivery the following week. Which really sucked and I would Have gone somewhere else because I understand stuff could happen but I needed A washer asap. But again they didn’t even let us know hey shipment didn’t come in etc. then they call me at Thursday at 5:57 pm , they close at 6pm. I didn’t answer in time because I was Busy at work and didn’t see the missed call until 6:12, they didn’t call my husband. They left a voicemail saying the washers were in and to call back for delivery time. I called Friday morning, I spoke To Avery. She stated that I couldn’t set up delivery because they hadn’t made the schedule yet. … At this point I’m mad because why leave a VM telling me the opposite thing? They call me back later in the day and couldn’t deliver until that Monday. So 9 days without a washer in household of 6. So yes I’m frustrated at this point. Delivery came Monday , and was amazing like last time. But unfortunately that was the only good thing out of this experience this 2nd time around. They called for a follow up , left a vm. And when we called back, the gentleman that answer very rude. We spoke to Avery again and told her how disappointed we were this 2nd time. Communication means a lot and if they just could have followed through with that, it would have been helpful. We would still be frustrated but understanding . From this experience, I would be very hesitant to buy from them in the future and would not recommend them to family and friends...

Update! See below for my original review. I'm leaving it there because I think it is a more powerful statement to see how an owner reacts to correct an issue rather than erasing the original post as if it didn't happen.

We ended up buying a refrigerator elsewhere just because of time, but after the owner contacted us concerned about our experience, we decided to give Wilson's another chance.

We bought a downdraft stove and when their supplier had supply chain issues, they actually upgraded us to a better model that they had in stock.

The installation was professional and the unit worked well but there were some minor issues with some parts on the unit.

But... Wilson's Appliances didn't stop until all issues were fixed and we were satisfied.

We're happy with the end result, with the accountability, and the fact that it mattered that they had a bad review. They wanted to work to earn a good review.

While owners have to bear the responsibility of their employees' actions, they should also get credit when they make every effort to correct the issue. So... 5-stars for Wilson's Appliances!

Atrocious customer service we experienced just minutes ago.

We just recently moved to the Woodlands and needed a new refrigerator. After checking out ratings online, we called Wilsons and spoke to an employee and she was very nice. Answered our questions and even put a refrigerator on hold for us to look at today.

We made it in to the store today 30 min before closing, and there was one gentleman working the floor. He was speaking to a customer but didn't bother to acknowledge us. We proceeded to look at refrigerators as we listened to him talk down to the other customer (a woman). You could tell he just wanted to be rid of her.

Once he achieved that goal, he turned to us and asked what we needed. No introduction,, no "how were we", no "thank you for coming in", no "may I help you"...

We told him we were looking for a counter depth fridge, as soon as possible. He quickly snapped that they had nothing in stock. There was no offer for us to order or give us options for delivery...

My fiancée proceeded to tell him that we had one on hold (she was even standing in front of it). He looked at her like she was crazy, and asked if we got a name of who she spoke to. She couldn't remember the name, but there was no offer to even check. He even said, "well I don't have a computer or any way to check that". He asked if we had funded it and we said no, it was on hold. He then said well I don't think we would hold it then.

I then told him we would go somewhere else where our business was valued.

If you're the owner reading this, understand that you had an employee working today who lost two easy sales just because of his desire to get us out of the store... job well done in that category.

This guy needs to find a job where he is not interacting with the public. He will only lose a...

**Update 8/11/25 : Well, ever since our original issue came to light, Mary, Has gone above and beyond what I would consider to be in her job description. Regardless of the result of a warranty claim with Speed Queen, she kept us in the loop on communication with Speed Queen, the repair center and What Wilson's was trying to get done for us.

I really have to eat my words sometimes with this being one of those times and often in a world, where customer service has seemed to take a huge step back, Mary and Wilson's really stepped up in the way that makes me confident in suggesting their business to family and friends in the future and we will certainly be back. No business is perfect, but the way the company dealt with these issues is why we will be back.

We bought a Speed Queen washer/dryer combo a little over 5 years ago and the buying/installation process was a breeze and could not have asked for better service. We have had constant issues with a design flaw from the DR5 Dryer (that was communicated from the technician) in which the felt liners would wear down and cause the drum to warp and make drying our clothes as loud as attending a packed Metallica concert in the front row. This is not an issue with Wilson's other than the product that they sell. The reason for the 3 star review is, that now the drum, is most likely needing to be replaced, again, and we have tried setting up an appointment to have a technician come and assess the issue before we can proceed, but we cannot get a phone call back. My wife has contacted an employee, Mary, 4 times in the last month to get on a schedule to be told we will be contacted. We are still waiting to be contacted and we love to support small businesses and have had great success in the past with Wilson's but it does seem some communication issues are starting to become a problem. We had previously recommended Wilson's to others in the past and many have purchased from them, but going forward I will need to caution with the service communication issues that have been experienced recently.

Update 8/6/25: I am updating to 4 stars, as since the review was seen, I have since had contact with Wilson's and had a technician come out. I will not update to 5 stars as we were asked 3 times to take the review down before anything was actually done. I do not think that is very transparent, nor...