Planet Fitness — Local services in Thomaston

My purpose was to join planet Fattness, BUT what happened change my feelings totally. Walk up and mention my intentions. I was then passed off to three different people before I had a tablet that was handed at me to fill out the information. I repeat it was handed at me and not to me to fill out the information. The young lady that was not helping me never did look up from her phone not one time even during my questions about filling out the information. After I filled out the information I handed the tablet back to her for her to do what appeared to be some administrative closure to the process. She left and never explained what was going on after a time. I went to use the restroom. I come back and she said that the manager said they could not accept it because of my credit card. Seems strange to me that the manager didn't come out to relay this information which was not true. I went to another gym and was accepted within 15 minutes using the exact same debt card.This was the worst case of what should have been customer service I have ever experienced in my over 60 years...

Have worked out here multiple times in the past 6 weeks and as expected this planet fitness is clean, enough exercise machines to get a good heart rate going without having to stop and wait for an exercise machine to become available. This Planet Fitness location is not as big as others and thus does not have some workout machines or a lot of free weights. There also was not a scale to track weight goal progress, I do not know if this is common for Planet Fitness locations, but I was a bit disappointed in not finding a body weight scale. Overall this planet fitness is still a great place to exercise...

Staff is really nice. Manager is super sweet, very professional, and ready to help in any way. When she is there, everything is always perfect. However the only complaint I have is out of her control I believe.. the tanning beds are barley cleaned, the bulbs in the beds are weak and some are even out, mostly in the lay down beds. It’s pointless to lay. The face tanner will burn you but the body build do absolutely nothing. Also whoever put the stand up beds together, did them wrong. None of the hand bars are in the correct spots so it’s hard to even...