Ace Hardware of Thousand Oaks — Local services in Thousand Oaks

Went shopping there for the first time today. Workers where friendly helpful and store had a nice set up. But here where it gets interesting. My friend checked out before me and waited outside the door with her items in cart paid for.A note the store had no bags for merchandise as we where told. No big deal, ok. As my friend waited outside she was approached by a employee asking if she had paid for her items. My friend replied yes I did and would like to see her receipt, the employee replied, no that’s ok. After I checked out and walked out with my items with no bag the same employee kept hovering over my friend as if she stolen her items in her basket. The employee even made a second attempt to ask if she had paid by asking her , so you got that purse and my friend just simply replied yes I paid for it you can check with lady who rang me up. Then the employee saw me approaching and dropped her curiosity and took of shopping cart and we left. This employee made my friend feel singled out. We observed several customers leaving the store with items in shopping carts with no bags but the same employee did not approach them with the same question. I feel this could of been handled differently by that employee and you know who you are, without making my friend feeling uncomfortable and singled out. Weather it was by the way we dressed or the color of our skin or she just had it in for us the moment we walked into the store I don’t know. The fact that she let her judgement get the best of her, because after all it was not our fault the store didn’t have shopping bags upon check out. I will visit this store again and see if they have improved their customer service and employee training. This is why I gave it only three stars. Good luck on your visit. I will pray for that employee and hope she does not judge people by...

The “Helpful Place” Was Anything But Helpful!

I have been a loyal customer at Ace Hardware in Thousand Oaks for a long time, but my recent visit completely changed how I see this store. I bought a seventy dollar garden hose that became defective within a few weeks. When I tried to return it within the thirty day refund period, I was denied a refund, a store credit, or even an exchange simply because I no longer had the packaging. I had my receipt in hand and explained that the product was defective, yet they did not care and shut me out without any effort to help.

What makes this worse is that no one bothered to look up my account or recognize that I am a frequent customer who has spent plenty while remodeling my new home in the area. Ace claims to be the helpful place, but there was nothing helpful about this experience. Instead of showing basic customer service or common sense, they made me feel bad for expecting a working product.

Stores like Home Depot and Lowes understand what real customer service means. They treat people with respect and stand by their products. Ace Hardware in Thousand Oaks has clearly forgotten what being helpful really means. I will not...

Got help in the Hardware Department by a wonderful young lady Kelley! The department was very busy, and the poor young lady was by herself (Shame on Management), but I watched her calmly handle 2 customers prior to me very thoroughly, and when it was my turn she gave me the same professional courtesy cutting rope and chain. She is the kind of person you found everywhere 20 years ago plus, but not much anywhere these days. She is a great asset to ACE HARDWARE and would be a sought after person in todays job market! If you are in Hardware, look for Kelley!! Thanks Kelley!!

8 months later at Ace to get some paint. They say "OLD GUYS RULE", and Jim in the Paint Department Rocks that phrase!! Maybe he is in his late 50's, not that old!! But super helpful in picking my paint, advice on application!! I love how the people working in this store are so helpful! Unlike bigger chain Home Improvement stores where they all look like they hate their jobs. Ace continues to be the "ACE" thanks to employees like...