Taco Bell — Restaurant in Thousand Oaks

Hello, I was just at this location about 10 minutes ago. This is not the first poor experience I have had so I believe management should be made aware. I ordered myself a drink, a quesadilla, and my kid an order of the nacho chips and cheese. After pulling out of the drive through line, I parked in a parking space to make sure our complete order was in the bag (since there has been multiple visits in the past where items have been missing). I discovered that my daughter’s cheese sauce was in the bag, but not her chips. Since there was only one car in the drive through line, I pulled back up to the window. The young man working the register asked for my receipt and then asks, “there’s no chips?”. I say, “no, just sauce,” holding my empty bag up with the sauce inside. Instead of just accepting that answer, he went out of his way to then look behind me and around the inside of my car as if I was some sort of chip thief. He then goes back in, asks whoever is in charge if he can get chips, and when asked why, says, “because someone drove off without their chips.” The truth is, I didn’t drive off, I parked, and your staff forgot to include my daughter’s chips. Next time there is an item missing and you have to ask for it from your manager, maybe tell the rest of your staff not to laugh loudly about us asking for our missing items that we had to return for. So unprofessional not only laugh, and lie about why I’m back, but to look around my car for a bag of chips… we will definitely not...

Well a friend of mine and I had the munchies. He wanted to order Pizza from a restaurant. What turned me off from ordering was the mention of Pineapple on the pizza 🍕. So we bickered back and forth until we agreed on Tacos. I grabbed the keys and we headed to the Taco Bell 🔔🌮..near the DMV. I always would drive to the Newbury Park location on Wendy Road.. When we arrived, the parking lot wasn't filled up. This eatery is in the location of one of the busiest shopping centers in the area. To start the DMV is located in the same space and there is a Gelsons Supermarket 🛒,McDonald's and a Hardware store. The drive thru was hopping with car's. THIS location isn't too familiar with me..the cashier took our orders and we spent close to 20-25.00. I included some pictures,just to give you an idea of our meal.. we dined in and out order did take some time. The choice of food for myself was meatless and vegan items. From burritos, tacos with beans (hard shell) and tacos with hash browns. I did have a fountain drink. My friend ordered most burritos and other items with meat. After our dinner, I needed to make a trip to the washroom. There are two bathrooms and they were very clean. No foul smells either. Over all this locations receives plenty of take out and Door dash orders. The restaurant was clean,no food on the tables, floor's and booth's. Most certainly recommend this location as well. Again the digital menus can be confusing at times. Especially when you are looking for a...

I received my order of Nachos bell Grande and the chips tasted rancid.

Took them back and they offered me another of the same. I asked if the chips were the same and they said it was a new batch.

Chips again tasted rancid (cooking oil).

Returned them again and they said they tasted the chips and they were fine.

If I wanted something else, I would have to pay for it. No refund because they said there was nothing wrong with it.

What restaurant doesn’t go by the motto, “The customer is always right.?”

Most, if not all, restaurants will do whatever they need to do to keep customers coming back because of good service.

Won’t go...