The UPS Store — Local services in Tiburon

I had the worst experience at the UPS Store in Tiburon! I sent my passport to the Embassy of Pakistan in Washington DC via their cheapest service ($4) on May 16th, but they failed to provide me with a tracking ID. Now, my passport is lost, and I'm left with no way to trace it. When I contacted them, they showed no responsibility and laughed at me, saying that since I paid only $4, they're not liable for the loss. They even had the audacity to tell me that I need to pay $16 to trace the package! Unbelievable! I lost my passport and money due to their negligence. Avoid this UPS Store at all costs! They don't care about their customers' valuable items....

We came in and there was only one person in line but the person working refused to help us with a service. He just shrugged and told us too bad, we had to wait an hour to be helped. When we asked if there was another location that he would recommend he said “I don’t know”. I get staffing is limited, but don’t treat your customers this way if you want them to use your location. The Blithedale location offered to help us immediately, it’s close by so I’d recommend...

Terrible customer service. I came in just needing a small piece of tape to seal my box, and they wanted to charge me $3 just for one strip of tape. Instead of helping, the staff acted like it was an inconvenience. I ended up driving 3 minutes to another UPS Store, where they happily helped me close my box at no charge. I’ll definitely be going there...