Gramophone — Local services in Timonium

Over the past 2+ years, I have renovated an older home in multiple phases which included a comprehensive upgrade in technology. I interviewed a few groups and Gramophone clearly set themselves apart. And I couldn't be more happy with the experience. From the moment I interacted with Justin, his "can do" attitude was apparent. We worked collectively to thoughtfully put together a smart home plan in place. Over the past 2 years, Justin and his team have worked hard to install multiple TV's, surround sound platforms in multiple rooms, outdoor speakers, create a seamless internet network throughout the home, install automatic shades and lighting, and program a whole home Control4 system. As anyone experienced with home automation can attest, half of the challenge is selecting the right equipment (which Gramophone is extremely proficient and worked with me on pricing to keep within my budget) and the other half is the proper install and service/support after the product has been installed. Justin and Gramophone really care about their customers experience and are dedicated to making certain all components work the way they should, even after the install has been completed. I highly recommend them and will continue to call Gramophone for any additional requirements...

I knew before I visited the store what kind of setup I wanted but, I was unsure of exactly what brand or size of the speakers, the brand of receiver and other peripherals that would work for me and my budget. I ended up speaking with Warren who was very knowledgeable in all the brands and what they had to offer. I visited the Timonium location several times and was able to listen to particular speaker/receiver combinations and get input on the type and size tv I was looking at. Warren then came to my house a couple of times for in-home consultations and drafted up a plan specific to me. He gave me a couple of plan options and gave me time to decide. I ended up going with a complete Goldenear setup anchored by the Triton2+. I also got the supersat 50s, 2 Forcefield 4 subs, the 77" Sony OLED and the anthem MRX1120. I couldn't be happier. The installation and setup went well. The guys were professional and friendly and as Warren put it had great energy. Warren even came over after the installation was complete to check it out and make sure I was happy with it. I will definitely be recommending Gramophone and if I ever want to change or add anything to my system this is...

I’ve been using Gramaphone since 2008. Always satisfied with everything from them. Mostly their brand knowledge, solutions, and service. Electronics can be tricky, yet whenever Questions arise, someone is always there to offer assistance. No matter what time of day, I’m always able to get a response. This is important as most Of the issues occur when we are home from work or on a Sunday after hours. My longtime friend and Sales consultant recently retired, and Justin has stepped in to take over and has been superb. Recently he answered texts when he was in Florida on vacation with his family. Truly a step above and beyond. He helped resolve an issue, and actually helped improve the situation to better then how it worked before the issue started. I used to think buying things cheap made sence, but you get what you pay for. The service and willingness to assist at Gramaphone is the best I’ve experienced with any store or service provider. Today with all the big retail stores going out of business, it’s great to have a place like this near! Will...