Chipotle Mexican Grill — Restaurant in Maryland

Are any of you folks a flipping Fat-Tass Cheapskate like me? Two words in that sentence are crucial: Cheapskate and Fat-tass. You have an appetite of an ox and not just any ol’ ox. I’m talking Babe, the giant blue ox. Paul Bunyan‘s ox. If you don’t know about Paul Bunyan and his giant ox Babe, you better get your early American folk tales on. You got the appetite of an ox, and you could eat a house. Anyway, that’s the fat-tass part. And being a cheapskate simply means you want to get your money’s worth, right? You feel me? You wanna know. In your heart. You got your money’s worth. Your stomach wants to know you got your money’s worth. Yeah, you know who you are. If you’re still reading, I know who you are too, and my friends, this Chipotle is for you. You know how sometimes you order a burrito at a Chipotle and there’s nothing to it? It’s like all air or something. And you’re all, I DID order this burrito with meat, right? Like, for serious? I didn’t order a burrito with just cilantro brown rice and corn, did I? And ohmygrrrd did I, or did I not ask for sour cream on this beyotch? You’re obviously starving. Why else are you going to pay $13 for a burrito and Coke at lunch, right?

Well, never fear, at least at this location, because, if you ask nicely, they always hook it up here. This Chipotle location piles on the burrito filling so high, the second lady is flabbergasted as she tries to roll up the burrito into its elegant final form, all your fillings tightly tucked and the burrito shell gets a shimmery sheen from being stretched so thin as to make it around all that delicious carnitas and rice and beans. Sometimes the shell just can’t take it anymore because it wasn’t designed to make a burrito that giant and it splits wide open, emitting a nearly volcanic eruption of cheese and crema followed by corn and meat and all that goodness that will soon be your lunch. The flabbergasted burrito roller knows what to do though, because she’s been through this before, probably the last time I was in. And she says, "I'm gonna need a second shell.” And the first guy, the one who piled all that carnitas and rice and beans into a food Mt. Everest is like, “No sweat here ya go.” And hands her the second shell that’s already been heating up for your gargantuan lunch over to her. And with surgical precision, she gets down to business, taming all those fillings back inside, swaddling them in the shimmering shell and presents to you a beautiful burrito so big it’s gotta go into a bowl. You sit down to eat and think life is good here at this Chipotle. Your stomach is happy and so is your wallet. And you sit back, smiling, completely satisfied because you know. You have...

Went to this location and found locked front doors, signage stating that they were only accepting online orders. Fine, inconvenient, but fine. I entered through the side door as directed. I ordered 3 tacos + large chips&queso and a fountain drink via the web/app, which told me my food would be ready at 7:40p. Around 7:55p, my order was placed on the "dasher" shelf near the door. . What was in my order was the tacos and queso. I then had to flag down one of employees working the assembly line and ask them for my chips. I was then informed that they are out of chips, and have been for a while. I then asked how was I able to order chips then, and was informed that the employees have no way to shut off the ordering for out of stock items, and that they don't deal with refunds - nothing they can do. I then asked for my cup for the fountain, which was given in response. Another patron overheard and engaged the manager while I ate my shockingly cold tacos. The manager just repeated that there's nothing they can do and kept repeating "it's online order only."

Whoever is responsible for the operation of this location needs to be held accountable for ripping off the community by allowing patrons to order and pay for food they have no intention or capability to deliver, a form of theft.

Once I was at my computer (2 days later), I engaged with the customer support chatbot on the Chipotle website, Pepper. This chatbot took my information and gave me virtual vouchers for free regular (not large) chips and queso - except I wanted my money, not to be forced into another negative interaction with this chain. I told as much to the survey bot that followed the CS bot. Both bots ended the conversations abruptly while praising themselves for doing a great job.

Over the years I've had a ton of good experiences with Chipotle as a restaurant, but it's clear that they've narrowed their services to only the most profitable and given up on customer service entirely. Had even a single actual person taken this issue seriously and I would have called this a fluke and been understanding to the difficulties that fast food/fast casual restaurants currently experience. Instead, I see that they pay awful wages and overwork the employees while cost cutting everywhere possible, and the expectation is simply that we give them free money that they'll give back as food on another visit IF we complain through overly complicated means.

In the meantime, the overwhelmed local employees are having to deal with constant complaints that they have no ability to remedy. Management is...

3rd visit to this location and absolutely ridiculous. 2 visits before the music was blasting so loud it was hard to think. 3rd visit I ordered my food, moved to to pay for my order. Cashier rung me up , I placed my card in the reader, she put my receipt in bag. I realized she didn't add my additional requested chips in the bag. I asked her did she forget to ring me up for the chips and she said " Oh, you wanted chips? She seemed so disoriented so I said " never mind " because I didn't want to swipe my card again just for chips. I exited the building,Good in hand, heading out to eat a quick lunch in my air conditioned car right out front in their parking lot.(It was 85 degrees outside) I turned on the car, started my favorite TV show on my monitor and started to open my lunch. When after all that time I get a knock on my driver's side window. Scared me so much I almost dropped my bowl. It was the cashier. I rolled down the window in shock and she said" Your payment didn't go through" WHAT? IMPOSSIBLE . So I put my lunch down, turn my car off and went back inside confused. I ask her what happened. She said " your payment was declined, honey". I was furious with her attitude but didn't want to cause a scene with families dinning. So I paid again and she said then " It went through now ". "Of course it did", I responded. Very embarrassing and disrespectful to...