Such exceptionally good service - above and beyond what we expected. Our daughter had a very delayed flight and ended up arriving in Philadelphia 5 hours later than originally planned, at nearly 1am - and they let me change the reservation, picked her up when her plane arrived, and took her safely to her destination. Their communication was amazing - the dispatcher texted to let me know when the driver was at the airport, and gave us the driver's cell number so we could call or text him if needed. We will definitely use them again - fantastic service, we are so grateful for their flexibility and...
   Read moreDespite receiving multiple email confirmations for my reservation, a driver never arrived. When I called to see where he was he said he never received the booking information (that I made three days prior). I called the company's main phone to see if someone else was en route and no one answered the phone and the mailbox was full. When I went to cancel my reservation via email due to this experience I received a cancellation confirmation within a few minutes with no explanation or...
   Read moreThe driver's professionalism was seriously lacking. They seemed disinterested and unengaged, displaying a lack of courtesy that one would expect from a premium transportation service. It felt like a mere ride rather than a luxurious experience. Overall, my experience with this company fell far below the standards I would expect from a reputable transportation service. I would strongly advise people to explore alternative options and avoid this company...
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