Verizon — Local services in Tipton

Called here this morning around 9 am as I had already been on the phone for almost an hour 2 times with tech support to fix what went from just a text message issue to that and my voicemail had been deactivated through Verizon that i didn't ask to be done and couldn't get through to tech support again through any number I had. The automated system would start in English the change to Spanish. I called asking to see if there was another way to get though to tech support and we kept getting disconnected. After the 3rd time calling back the lady that answered asked what I needed help with so I told her. She said to try calling the number ending in 0204 for customer support and she would transfer me even after I said I had already tried that number and it done the same thing as the 611 number. In mean time she said to come by and they would see if they could help me. I take time out and drive out of my way to stop here on way back home with a trailer in tow, to only talk to some other lady I assume as she seemed like she had no idea what I was talking about with my issue, to only be told it sounded like I needed to go to a corporate store that was either Noblesville or Kokomo to get help with my issue. This was about a 20 min out of my way trip as Tipton wasn't on my way home taking me 10 min further north then 10 min on home, not counting the time it took to find a place to park with a trailer in tow and then go in and wait my turn. I understand that they are just a franchise that rents the Verizon name, but the part of going out of my way wasting gas and time is what aggravates me. I was there...

I had gone to the Kokomo Verizon to shop deals and was told my best deal would be to upgrade my plan and get $100 credit for my trade in. I passed and left. A month later I went to Tipton Verizon and was told I could keep my current plan and get a $400 credit with my trade in. I ordered my new phone and never got a call that it arrived. I went back into Tipton Verizon 6 days later to find out it had arrived. I opted to not pay the $40 to transfer things from my old phone to new phone and ship it myself. I couldn't find a way online to trade my phone for the $400 credit. I went back into the Tipton Verizon and was shown the same thing I already looked at. I had already transferred things to new phone but was told it would still be $40 for her to ship my phone. I called customer service and was told she shouldn't be charging to ship my phone. They got me a shipping label but can't guarantee me the $400 credit. So much inconsistency with Verizon and trying to get customers to pay for simply shipping a phone. Happy with new phone, but not with the...

I had an outstanding experience at the location in Tipton, In. Nancy was a Rockstar. I cannot say enough nice things. She went above and beyond, despite the issues we were having because of Boost mobile. Not once did she ever seem frustrated or lose her patience. She got my daughter and I an awesome deal. We love our phones, and are thrilled to be new Verizon customers. I like to recognize people when they really go above and beyond, and Ms. Nancy did for us! Thank...