Stop & Shop — Local services in Tisbury

Stop & shop Vineyard Haven is failing to meet the expectation during the Pandemic to keep their operation safe for the shoppers during Pandemic.

The staff refused to offer the disinfectant wipes and argued that it was optional, unlike Edgartown branch who encourages the shoppers to use the wipes to clean the cart handles.

Instead, the staff insisted I should use hand sanitizer gel before entering, only to touch the filthy cart again and spread the germ and virus to the products I touch in each aisle. That is non sense. And, the staff said there was no protocol of sanitization but the gels and wipes were offered as optional. And, he added he was working in the store (and it should be safe for others without wipes or gels) So, I identify the big problem right there who could be a potential epicenter of the virus spread as he was overconfident and discouraged me to keep my guards up.

The shoppers, mixed with summer residents who arrived less than a week ago, from, Memorial Weekend May 23-25, who also did not follow 14-day self quarantine, although they wore masks, they could be spreading the virus in the air, with the touch of the products and, for the worse, hang in the store with their friends to make contact tracing more complicated.

I had my face itchy from the 1st aisle, where people walked right by me, without keeping the 6ft distance, and, many walked back and forth to pass by me and others, forcing us to be within 2ft apart. They ignore that the virus is airborne, too. And, I suspect the indoor air is not fresh, without being exchanged to the fresh HEPA-filtered air 5-6 times per hour. 15 minutes later, my throat was getting sore.

And, the cashier grabbed my membership card attached to the key chain, to touch the glass scanner, without my permission. And, their checkout conveyor belt, glass scanners, and, card readers-although wrapped, didn't seem to be wiped frequently or each time before next customers.

Edgartown Stop & Shop cashiers are mostly trained to do the job correctly. But, VH operation is a total failure. And, I will not come back to it any time soon.

Changing management really brought good outcome of well stocked shelves a year ago. But, it falls back again with the challenge of CoVID-19 and their change of the staff toward summer opening. The choice should be to protect the community, and the profits will follow. Not...

I frequent the Vineyard often as someone who lives in New England and love my MV experiences! All except this one. I literally was shocked to see the Stop n Shop VH in such disarray, dirty floors and disheveled shelves. I was taken aback, but it was 8:30pm at night. However, the experience was really tainted by a unbelievably rude Manager (assuming) named Kerry who was blatantly disrespectful to me when attempting to guide patrons into lines. It was a misunderstanding (on her end) where she could have apologized and it would have been water under the bridge. But she chose to not care that she guided me into a longer line snd allowed someone else into a shorter line. She told me that I shouldn’t have moved, like too bad! Horrible representative of the...

Was in the store yesterday (Vineyard Haven) and was distressed to see two of your staff members improperly masked- one wearing it below his nose (talking to customers) and the other with her mask off completely, talking on the phone not 5 feet from me (in the checkout line). Have recently seen two other staff members unmasked in the aisles, talking loudly to each other. We are in the middle of a highly contagious pandemic, people. I know it's a drag, but please have your staff mask up properly. [Update: Since this was published, S&S responded (below), and all their staff have been properly masked in subsequent visits....