Ravenswood Leather — Local services in Tomball

UPDATE: Adding 2 stars for the follow-up phone call. The owner Reginald called me today. The woman who took my order at ECCC and then didn't respond to me until 4/9 and was the one responding to me until mid May apparently didn't communicate with the other staff on my order (and is no longer employed there), so it got lost, in addition to shipping being double charged and it taking way too long and it being toothless. The owner said he will refund my duplicate shipping cost and send a new pouch WITH TEETH and check it personally. So I applaud them for their willingness to get things righted. As I said, their work is still beautiful, but they are learning that there needs to be checks and balances.

I'm not just an irate customer, but I'm someone who has been in retail customer service some 19 years and frankly the customer service at @ravenswoodleather is atrocious. On the left is version of the Jurassic Park logo I submitted. On the right is the leather pouch I just received having ordered it at eccc back in March 2019. Long story short at Cons and the Bonney Lake Ren Faire and Ravenswood has been there with fantastic leather picked work fandom logos on them and each time I ask if they have a jp one. Sometimes they try to sell me one with the Red Power Ranger T-Rex on it. This year a brunette woman who said she was the embroiderer actually offered to take my custom order and said she was surprised they didn't have one for that particular license. I prepaid and some then have been playing email yeah with them. Someone finally responded in early April when I emailed them via Square and offered to pick it up from their shop in Medford, but it wasn't done because it takes 4-6 weeks. No one told me. It also wasn't fully paid for and they had lost the order. Finally mid May I'm sent an invoice and told that no one will ever want a JP logo pick so I have to pay a custom logo digitization fee. I send them the version of the logo I want and no one tells me it's too small or too detailed or not a high enough resolution. May 29th I'm told the embroidery will take a day or 2 and then it will be sent. I emailed them last night and received the tracking number today. After nearly 3 months, it finally arrives... And the T-rex has no teeth. I'm...

I went to ECCC about two years ago and fell in love with the products that they had in their booth. I chatted with their representatives extensively online they were the most friendly and helpful people I have ever talked to. When I finally decided on what I want they helped me choose the colors and style I wanted. It took a little long to get my item but when it came I was surprised at the quality, the only one draw back was it was much too large, I contacted them and they said return it. I checked my mail yesterday and there was the fixed bracer I needed altered and another brand new bracer.

If I could give them more than 5 stars I would. I cannot express how happy I am to have what I ordered and will have to order more from them in the future.

Thank you Ravenswood Leather...

Ravenswood Leather in Pinehurst is truly a hidden gem and one of the top leather makers not just in Texas, but in the world. Whether you’re looking for everyday belts, handcrafted Christmas stockings, or elaborate Renaissance costumes, they do it all — and they do it exceptionally well. The staff is always friendly, and the owners are incredibly talented and genuinely amazing people. I’ve had several custom outfits designed by them, each one tailored perfectly to my taste, and every single piece has met or exceeded my expectations. Their craftsmanship, creativity, and attention to detail are unmatched. If you’re looking for high-quality leatherwork with personalized service, Ravenswood is the...